Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,271 reviews
5 stars
330
4 stars
205
3 stars
234
2 stars
108
1 star
394
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude employees, slow response times, and incorrect orders.
Food Freshness
Many reviews indicated that food was often served cold or stale, with several instances of missing items from orders.
Cleanliness
The restaurant was noted to be dirty and unsanitary, with complaints about flies and unclean dining areas.
Staff Attitude
While some employees received praise for their friendliness, many reviews highlighted a general lack of professionalism and poor attitudes among staff.
Operational Issues
Customers experienced issues with long wait times, incorrect hours of operation, and unavailability of menu items.
- SSSherry SmithNov 13, 20251.0Customer service is the worst. All they worry about is the drive thru that is wrapped around the building. 12 min i stood at the counter. One employee asked if I needed to order, I replied yes.. and that was the last I seen of anyone. Ended up walking out.
- ASAxel SosaNov 13, 20251.0I honestly don't see how this McDonald's is still open I don't recommend y'all eating there at all or ordering they will either get your order wrong if not they will waste your break time trying to figure out how to do their jobs and yet leave you without food will never come to this McDonald's again
- AAAnonymousNov 2, 20251.0Horrible SERVICE, they are very slow and J.D has the worst attitude towards customers and the employees.
- MCMatt colemanOct 28, 20251.0man going by the name i THINK omar who always has his hat cocked to the side needs to be fired IMMEDIATELY. EXTREMELY rude. bobbles his head when talking to customers. If he doesnt want to work there he needs to find a new job. if i could give them ZERO stars i would. & maybe he should wipe that dirty mouth of his before serving customers FOOD with NO gloves on.
- AWAdriana WallaceOct 22, 20251.0If I could give no stars at all that’s what it would be. Customer service is terrible and they don’t even greet you when you walk in. There were several employees standing upfront and I was standing there for at least 2 mins before being acknowledged. My order was completely wrong. Ordered a steak egg and cheese combo and the gave me bacon with only 1 piece of bacon. My begal sandwich was cold and looked very sad. Combos come with a hasbrown well there was no hasbrown present. Asked for a large iced macchiato and it looked like they gave me medium. I was informed that the cup they gave me was correct. They don’t seem to know what size their macchiatos come in because just yesterday I ordered the same thing and the cup was much larger. I order the Macchiatos all the time and they are always in larger cups. No one apologized not even attempted to correct my order didn’t even ask if I wanted something different… but I called to speak with management and they never answer the phone. This has to be the WORST McDonald’s in town. Customer service high is top tier AWFUL!!! The manager should of be informed and very involved and he or she absolutely was not. Terrible terrible service.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Tuscaloosa, AL?
McDonald's in Tuscaloosa, AL is open every day from 5:00 AM to 10:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:00 AM until midnight.
During which hours does McDonald's offer delivery services?
Delivery is available every day from 6:00 AM to 10:30 PM.
What delivery and pickup services does this McDonald's location provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's on Hwy 69 S?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for customers.
Where can customers order from McDonald's online?
Customers can order online via https://mcdonalds.smart.link/mjuu1ggdi or through the McDonald's app available on iOS and Android.
What nearby fast food restaurants are located close to McDonald's on Hwy 69 S?
Nearby fast food options include Bojangles' Famous Chicken 'n Biscuits and Hardee's, great choices for variety after or before your visit to McDonald's.
Are there any nearby gas stations or convenience stores around McDonald's?
Yes, nearby options include MAPCO, Exxon, and Circle K, which can be convenient for refueling or grabbing snacks.
What other services or points of interest are nearby McDonald's that customers might find useful?
Close by are car washes like Take 5 Car Wash and 439 - Tuscaloosa, banks such as Bank Of Tuscaloosa and Synovus Bank, a music and DVD store Redbox, and fitness centers like The Grind and Fitness South Personal Training.