Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,278 reviews
5 stars
331
4 stars
208
3 stars
234
2 stars
109
1 star
396
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Speed of Service
Customers frequently mentioned slow service, with long wait times both in the drive-thru and inside the restaurant.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty dining areas and the presence of flies.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about cold, stale, or improperly prepared items.
- LLLisaDec 21, 20251.0The worst McDonald’s in town!
- SLS. LewisDec 17, 20252.0The employees were rude and short with me, because THEY forgot to put everything in the bag, we always do mobile, so they can see the order not just hear it. When we got home we were still missing items, but due to the service we received the first time and our family being hungry we did not return. But very disappointed with this location, a 20 min wait time in the drive thru for the order to still be incorrect and incomplete is unacceptable.
- BBBrooklynn B.Dec 11, 20251.0If no stars were possible I would do that. The management is horrible, along with the food, and customer service. I have had to many orders be messed up at this location along with rude workers who refuse to do their job.
- SSSherry SmithNov 13, 20251.0Customer service is the worst. All they worry about is the drive thru that is wrapped around the building. 12 min i stood at the counter. One employee asked if I needed to order, I replied yes.. and that was the last I seen of anyone. Ended up walking out.
- ASAxel SosaNov 13, 20251.0I honestly don't see how this McDonald's is still open I don't recommend y'all eating there at all or ordering they will either get your order wrong if not they will waste your break time trying to figure out how to do their jobs and yet leave you without food will never come to this McDonald's again
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Tuscaloosa, AL?
McDonald's in Tuscaloosa, AL is open every day from 5:00 AM to 10:00 PM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:00 AM until midnight.
During which hours does McDonald's offer delivery services?
Delivery is available every day from 6:00 AM to 10:30 PM.
What delivery and pickup services does this McDonald's location provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at McDonald's on Hwy 69 S?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for customers.
Where can customers order from McDonald's online?
Customers can order online via https://mcdonalds.smart.link/mjuu1ggdi or through the McDonald's app available on iOS and Android.
What nearby fast food restaurants are located close to McDonald's on Hwy 69 S?
Nearby fast food options include Bojangles' Famous Chicken 'n Biscuits and Hardee's, great choices for variety after or before your visit to McDonald's.
Are there any nearby gas stations or convenience stores around McDonald's?
Yes, nearby options include MAPCO, Exxon, and Circle K, which can be convenient for refueling or grabbing snacks.
What other services or points of interest are nearby McDonald's that customers might find useful?
Close by are car washes like Take 5 Car Wash and 439 - Tuscaloosa, banks such as Bank Of Tuscaloosa and Synovus Bank, a music and DVD store Redbox, and fitness centers like The Grind and Fitness South Personal Training.