McDonald's

3.1
1826 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4711 McFarland Blvd E, Tuscaloosa, AL
35401, United States

Hours

Reviews

3.1
1,826 reviews
5 stars
508
4 stars
316
3 stars
351
2 stars
201
1 star
450

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews indicated issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions, including a lack of soap in restrooms and dirty dining areas.

Customer Service

Feedback on staff behavior was mixed, with some praising friendly service while others reported rudeness and lack of assistance.

Food Quality

The quality of food was inconsistent, with complaints about cold, undercooked, or poorly assembled items.
  • RD
    R Dot
    Nov 12, 2025
    3.0
    Too many people waiting on orders to be corrected. My order was partially handed out and had to wait in the "correct my order line" to get my drinks.
  • JB
    Jasmine Bridges
    Nov 10, 2025
    1.0
    Watch your back
  • RC
    Ricco Canipe
    Oct 29, 2025
    3.0
    Decent Location, Great Food, and nothing special about it!
  • RS
    Raul Serna
    Oct 24, 2025
    2.0
    Very long wait time for a simple order, food was not hot
  • HO
    Heather Barkerieiei o
    Oct 12, 2025
    1.0
    If I could give zero stars I would. We came in to eat after my daughter’s birthday at Upsurge, when we tried to order they were not accepting dine in orders. Fine no problem, we will order to go and sit down to eat with her friends. We had to do three orders, as the kids wanted to order by themselves. First order Kiosk was broken she had to pay at the register. She went up to the register and no one was helping her. She waited for about 5 minutes before finally someone came and took her money for her order. I then did the other two orders on a second kiosk which worked fine. We placed our order and the kids went and sat down. It took our food 14 minutes to get done. We had four burgers, four fries, and 3 drinks. For the amount of people standing in the back including the manager walking around doing absolutely nothing, you would think it would only take a few minutes. But, 14 minutes later we got our food. Fries were fresh, that’s about the only thing I can say was decent. The tea was gross, burgers slopped together. The meat was not even on the bun. The kids ate and then decided they wanted a few cookies and a shake. They went up to the counter to order and waited in line with only one person in front of them to order, the person was a worker and the lady at the register was talking to him instead of taking his order. The manager was walking around eating salt and vinegar chips. Not helping anyone. We literally waited in line for another 15 minutes, another 12 minutes for a shake and two cookies. The manager walked around eating chips, not helping anyone. We will not be back. I would suggest they look at their management, and get people who actually know how to run a place.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 4711 McFarland Blvd E, Tuscaloosa?

McDonald's is open from 5:00 AM to 10:00 PM Monday through Sunday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 6:00 AM to 10:00 PM on weekdays and Sundays, and from 6:00 AM to 12:30 AM on Fridays and Saturdays.