Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,764 reviews
5 stars
556
4 stars
329
3 stars
302
2 stars
156
1 star
421
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.
Food Quality
While some customers praised the freshness of the food, others reported serious issues such as spoiled items and unsanitary conditions.
Staff Competence
Many reviews criticized the staff's lack of training and poor customer service, with some noting language barriers.
Cleanliness
Several customers mentioned unclean conditions in the dining area and concerns about food safety.
- TWT WilliamsNov 16, 20251.0The worst location ran by bunch of people that’s not knowledgeable about taking people orders correctly and people that don’t know how to correct them when it’s incorrect. I saw them knock a drink over on the floor picked the cup back up then used it🤢. Do better McDonald’s hire better help!
- JSJucretia SnowNov 7, 20254.0I purchase food here about once a week. I have had times when I have had terrible service here. Today I had exceptional service.
- UUUrbEtiOct 29, 20253.0The food is fresh but the staff doesn't work fast smh. They take forever getting your order together even if you've been there waiting for 10 mins. Food was decent. McDonald's just brings back those child hood memories. The hot cakes are bomb!
- APAshley PrinceOct 24, 20255.0Food is always hot and fresh. The workers are welcoming and your order is always correct. Best part..the ice cream machine works!🤗
- DWDylan WalkerOct 19, 20253.0Ordered for delivery and they were “preparing my food” for 2.5 hours up to this point now absolutely ridiculous.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's in Tuscaloosa is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, it offers drive-thru service which is available 24/7 every day of the week.
Can I order delivery or curbside pickup from this McDonald's?
Yes, delivery and curbside pickup are available, including same day and no-contact delivery options.
How can I place an order online or through a mobile app for this McDonald's?
You can order through the McDonald's App available on iOS and Android, or via the online delivery URL at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 521 15th St E, Tuscaloosa, AL 35401, USA.
Are there any nearby fast food options besides this McDonald's?
Yes, nearby fast food options include Subway, Taco Casa, Little Caesars Pizza, Hardee's, and Jimmy John's.
Which nearby medical or pharmacy services can customers visit around this McDonald's?
Customers can visit Family Pharmacy at 15th Street and Medicine Shoppe, which are close to this McDonald's.
What nearby places of interest are good for entertainment or shopping near this McDonald's?
Replays Gameware, Movies & More is nearby for entertainment, and Bedzzz Express and Snooze Mattress & Wellness are options for furniture shopping.
Does this McDonald's provide any rewards or loyalty program for customers?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.