McDonald's

3.1
1226 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4222 University Blvd E, Tuscaloosa, AL
35404, United States

Hours

Reviews

3.1
1,226 reviews
5 stars
332
4 stars
208
3 stars
229
2 stars
111
1 star
346

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

While some customers enjoyed fresh and hot food, many others complained about cold, undercooked, or incorrect items.

Cleanliness Issues

Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean dining areas.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising individual employees while others noted a lack of professionalism and courtesy.

Operational Problems

Frequent issues with equipment, such as broken ice cream machines and inconsistent hours of operation, were highlighted by multiple customers.
  • IL
    Indi Lane
    Nov 15, 2025
    5.0
    Very clean. But very slow bringing out everyone orders. I witnessed 3 customers walk out because no one came to register
  • AB
    Alyson Baxter
    Nov 3, 2025
    1.0
    The service is just astronomically slow. Like 30-40 minutes for a fast food order. 🤯
  • DF
    David Friedeberg
    Oct 2, 2025
    5.0
    Totally loves this McDonald's. Food and service is consistent. Order breakfast from this location and the staff and management are personable, friendly, and work together as a team
  • CC
    Chase Caffee
    Sep 20, 2025
    2.0
    If I were the manager to this McDonald's I would be embarrassed. The service was terrible and majority of the things. That I ordered or ask for that would be told. We're out of that hell. The damn milkshake machines has been down for over 3 months now. I honestly don't know how in the world. They manage to still stay open.
  • BE
    Bobby Earnest
    Aug 24, 2025
    1.0
    No one to take order inside. Had to use the machine to place order. Service sucks. More worried about their own kids in th

Frequently Asked Questions About McDonald's

What are the McDonald's Tuscaloosa operating hours?

McDonald's in Tuscaloosa is open from 5:00 AM to 10:00 PM Sunday through Thursday, and until 11:00 PM on Friday and Saturday.

When is the drive-thru at this McDonald's location open?

The drive-thru is open daily from 5:00 AM to midnight.