McDonald's

Reviews

• DT

  Danielle Taylor

  6 days ago
  1.0
  The evening and night shift are rude and lack customer service. Then talk loud about you in the kitchen if you ask about your DoorDash or personal order!!!!! It took all I had not t get disrespectful right back.
• LJ

  Li Jp

  Jan 5, 2026
  1.0
  if u stay in the tuscaloosa area the best one to go to is the one on 15th st this franchise is one of the worst ones i went and got an frappe and 1 double cheese burger with extra onions and only ketchup the couldn’t even get that right the burger juss full of ketchup the mayo pack i asked for wasn’t in the bag this is not the first time they messed up my order i couldn’t take it back cause i was already late to work for them taking forever juss to get my order !
• KM

  Kristie Meyer

  Jan 2, 2026
  1.0
  This location is fine for breakfast and lunch, but don't go after about 3 pm. Those evening shift employees don't care about me, you, or their own mamas. I once tried to order 2 iced coffees, one of them sugar free for my diabetic boyfriend. When they handed them through the window, I asked which one was sugar free. No one knew, and they said they needed to get the girl who made them but she had gone to the bathroom. When she came back and they asked her, she said, "The one in your left hand." There is no way in the WORLD that she knew that, they were just trying to make me shut up and leave. If they didn't know, they should have offered to make me a sugar free one to make sure one of them was. Another time they gave me completely cold burgers. The lobby is always filthy in the evening. Tonight I ordered Doordash and it came from this location, they forgot my fries, neither of the drinks I got were diet, and they didn't give us any sauces. I know the store forgot it because the bag was sealed and the items are on the receipt. Doordash is refusing to refund me for the fries I didn't get and the drink my boyfriend didn't get, so I'm just out that money because no one at this store pays attention or cares about anything. Except their phone chargers - one time I witnessed a screaming match here between two employees because one of them thought the other was trying to leave with her phone charger. GO TO THE 15TH STREET LOCATION. They're busier, but that's because they get things right.
• MP

  Madison Pritchett

  Jan 2, 2026
  1.0
  So I placed a mobile order for my boyfriend and I when we were about 15 minutes away. I already have the habit of not choosing curb side or drive thru at this location because they either forget something in our meal and I have to go inside or they forget about us entirely so I always have to choose dine in so I can make sure I have the correct food and not be forgotten about. This was the closest McDonald near us so we had to choose this location despite always having an issue with our order so I already knew this wasn’t gonna be easy. When I got there I could tell there were a good amount of people that had been waiting a while so that told me I was going to be waiting a while too. However, I had 3 different people ask me “what you had?” even though I had been waiting for 40 MINUTES!! Once I told them I had been waiting that long, (wasn’t rude about it btw) the guy that bags the orders started TALKING ABOUT ME to the other employees and laughing at me while I was standing right in front of them. I even heard them say “well she’s gonna have to wait even longer because her chicken sandwiches aren’t ready” WERE THEY NOT READY FOR 40 MINUTES??? Not only during my wait did I see so many employees moving super slow but also cutting up and laughing more than they actually did anything. I straight up watched a guy take 3 MINUTES to put a sticker on the bag because I guess he can’t talk and work at the same time. When I finally got my food and had been there for almost an hour now they FORGOT a whole meal to my order!! I always say it when we leave there but I am NEVER ordering from this location ever again. Every location honestly sucks but this one takes the cake.
• AL

  Ashikashay Love

  Dec 9, 2025
  1.0
  This morning ( same day I’m making this review) I had just got off work and I stopped to grab something to eat on the way home and when checked to make sure everything was bag I was like great they didn’t forget anything, boom I get home after checking the sandwich I realized they really thought it was ok to put burnt onions on my sandwich and the steak look just as black as the onions this is just ridiculous, I don’t know who read these but I’m sure you might not care but I know the way yall fix the food and talk to people at the window I know if the tables were turnt you would be ready to cut up. You should keep that in mind when serving guest, and it’s not one location that’s better than the other all garbage!

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