McDonald's

3.4
1851 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1111 Chalkville Rd, Trussville, AL
35173, United States

Hours

Reviews

3.4
1,851 reviews
5 stars
619
4 stars
410
3 stars
307
2 stars
158
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.

Wait Times

Long wait times in the drive-thru and inside the restaurant were frequently mentioned, with some customers waiting over 30 minutes.

Food Quality

Several reviews noted that food was often served cold or not fresh, with complaints about spoiled ingredients.

Management Issues

There were multiple mentions of poor management practices, including lack of training and accountability among staff.
  • DR
    Darrell Raley
    1 day ago
    1.0
    Today was insane! Sitting in the drive thru line for 20 minutes before it began to move at all. Ppl were leaving as a result. Ppl went in to demand their orders.If the employees you have cannot do a simple entry level job please fire them and bring ppl from other stores (collectively) who can until you get competence. While waiting on my food AFTER I received my drink, I watched an employee bring food out, but stayed on his phone and did very little to go back in and serve those waiting. To say he took his time is an understatement! Also, as is normal, you ppl charge way too much for french fries. Don't tell me it's the market when you farm your own potatoes and you're OVERPAYING substandard employees. I bring this up because ONCE AGAIN, I received less than a full box of fries for my order!!! Do I and others, really need to dbl and triple check our orders EVERYTIME? I even spent a while getting a Dr Pepper instead of a Coke. That lasted for months! How much is being wasted on food being sent back and you ppl won't even help feed homeless? This is not a ONE TIME PROBLEM. This happens regularly at this location.Dont even get me started on at least two other locations that are as bad or worse. FIX YOUR EMPLOYEE PROBLEM OR CLOSE!!! It's difficult to be nice to you when the problem has been ongoing for several years. I've sent msgs before. I've talked with managers before; I'm being ignored. I hope you'll handle this issue soon. I know HOW TO FIX IT, but unfortunately I cannot and will not state it in this venue. I hope this finds you well and motivates you to act soon. Thank you.
  • FC
    felicia clayborne
    6 days ago
    1.0
    Night shift is really bad with door dash orders. Customer service is pretty bad as well. They will leave you standing there and won’t say anything. They need better management for the night crew. But day shift is more professional
  • RR
    Ryan
    Jan 2, 2026
    1.0
    Went through the drive through with no line. Was asked to pull around and wait 30 minutes for two nugget meals. Fries were cold and was told they weren’t making any at the moment at 130pm.
  • MT
    maggie jane thacker
    Dec 16, 2025
    1.0
    Sorriest McDonald’s ever. All the “workers” are on their phones. They ignore the customers and are plain rude!! Waiting in line for over 10 minutes and then left. The line had 2 people in front of us. When we pulled off the girls at the windows were both on their phones. Gross
  • JR
    Joe Rollo
    Dec 13, 2025
    1.0
    Absolutely pathetic. In the drive through behind one car ordering and after about seven minutes, I had to back up and go to the other lane. She starts by saying hold on a few minutes. Finally order my food and after nearly twenty minutes, more of waiting with not one car even inching up a little.I just got off the drive through and left. As I was passing the drive through window, I look inside and see the woman working the.Register just sitting on her phone. Wendy's is next door and has far less wait, time and better service. Don't waste your time at this mcdonald's

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 1111 Chalkville Rd, Trussville, AL?

This McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.

Does this McDonald's location have drive-through service and what are its hours?

Yes, the McDonald's at 1111 Chalkville Rd offers drive-through service daily from 5:00 AM to 11:00 PM, extended to midnight on Fridays and Saturdays.