McDonald's

Reviews

• DR

  David Richards

  Nov 16, 2025
  5.0
  The Burger Man usually doesn't eat at fast-food burger joints like McDonald's, but was busy traveling and stopped by the one in Trussville around 2 pm., and it was okay. I got a couple of cheeseburgers and fries. The burgers must have sat for a while, but overall, it was a good late lunch.
• ST

  Stephanie Renee Thomas

  Nov 7, 2025
  4.0
  Can be slow at times. Food is hot most of the time.
• NB

  Nicole Bishop

  Nov 5, 2025
  1.0
  So i came to pick up an order through drive thru it's just something about gett8ng horrible service that makes you don't even want to eat or order the food anymore my code to pick up the food wasn't loading so I told them id come in to not hold up the line I come in they annoyed that I comenin but was annoyed that my code wouldn't pull up witch one you want I didnt mind coming inside but when I come inside I'm getting ignored eyes rolled why she get out the drive thru thank god for Reginae was the onky one that took time to address my issue and re ring up the order. The6 shouldn't have even had to re ring up the order they were not busy and there was over ten people in the back.
• DL

  Da Long

  Oct 31, 2025
  1.0
  If I could give them a zero stars I would their customer service is the worst customer service I’ve ever had. They will wait on other people before they ever wait and look on you. I would not recommend stopping by. The food is dry and tasteless too.
• TT

  Tina Taylor

  Oct 23, 2025
  2.0
  New Review: Sadly, I just raved about how things were so much better and gave them a 5-star review (which is below). However, I've changed my mind. The staff and food isn't any better than before. The staff has no personality and is rude. The food is staged for so long on 2nd shift, that it no longer is hot and fresh. Silly me. I thought things were moving in the right direction. Original Review: I never thought I'd EVER give a McDonald’s a ⭐️⭐️⭐️⭐️⭐️ review. However, this new General Manager, who works at this location, has turned this restaurant COMPLETELY around in her FIRST month, right out of TRAINING! Her FIRST month!!! It's absolutely unbelievable! I've actually been driving out of my way to go to this location for the spectacular service and quality products they've been consistently delivering. I wish I would've caught her name. Regardless, she has an inate ability for hiring AMAZING young people who have outstanding personalities that shine ever so brightly. You can truly feel the peace and love in these young people's hearts. They smile, tell you to enjoy your food, ask if you need anything. It truly is remarkable. Kudos to her for a job well done. And, kudos to the young adults for stepping up and bringing customer service back, which is nearly nonexistent and has been long forgotten in many industries. Not only that, this GM's time management skills soar, which is proven by her outstanding ability to provide fast, friendly, and accurate service, time and time again, with fresh and hot food...every time! The fries and food are the best they've been in years! I'm so proud of how much she's accomplished in such a short amount of time. Not only is she a shining star for McDonald’s, but she's a shining star for these young people, teaching them much needed skills that they can take with them for the rest of their lives in whatever career paths they pursue. She needs to be promoted to train other managers on how to hire the right candidates and how to consistently deliver fresh, hot product. I mean, this is a McDonald’s review, and I'm just in awe. What an absolutely fabulous job! If any upper management reads this, I hope you hang on to this gem of a GM and do right by her. Promote her. Recognize her with awards, bonuses, and promotions. She's going to make you a LOT of money, and I'm sure you'll see that by increased revenue, survey scores, and Google reviews! Thank you so much, new GM! You're doing a spectacular job. Keep it up, and I wish you all the best in whatever amazing things are coming your way. You deserve it. ❤️ ~ Love, Tina

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