McDonald's

3.5
1679 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2920 20th Avenue, Shawmut, AL
36854, United States

Hours

Reviews

3.5
1,679 reviews
5 stars
569
4 stars
363
3 stars
317
2 stars
156
1 star
274

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others experienced unprofessional behavior.

Food Quality

Many reviews highlighted issues with food temperature and preparation, including cold, stale, or incorrect orders.

Cleanliness

Feedback indicated significant concerns about cleanliness, with some customers noting unsanitary conditions in the dining area and restrooms.

Order Accuracy

Numerous customers experienced problems with order accuracy, receiving incorrect items or missing components.

Operational Issues

Several reviews mentioned long wait times, closed locations during operating hours, and difficulties with mobile orders.
  • JF
    James Foster
    Nov 13, 2025
    2.0
    Well rated 3 stars good bc one thing is ordered a big breakfast and I always thought pancakes come with syrup tho and stuff that let's me kno no one uo there worried about putting the right stuff in bags and stuff and also just idk maybe heck who wants to eat buttery pancakes like im.veey tempted to just throw them away and stuff without any syrup what the use in pancakes tho and stuff tho like fr fr this is ridiculous I used to be a kitchen manager up there myself and stuff nun wrong with the food but whoever getting the orders out or putting condiments in fr fr needs to pay more attention
  • JC
    Jared Carlisle
    Nov 8, 2025
    1.0
    Why am I waiting 15 minutes for a $5 meal deal and a fish sandwich? I understand that it gets busy, however, before you ask me to pull around to wait explain to me why it is I am waiting. That’s all I’m asking so that I can understand why I’m having to wait. My order wasn’t complicated or large. If you’re having to cook something, let someone know and 90% they be cool with it. It costs us nothing to share information like this and helps assure the customer everything is alright and is being worked on. That’s all. I hope this helps and thanks for listening.
  • MW
    Mark Weber
    Oct 30, 2025
    1.0
    Placed an online order. Waited and waited and watched a food delivery person attempt to get an order squared away. Another EE just stood at the cash register and looked around and didn't do anything. I asked about my order and they had prepared it for the food delivery person. My two sausage burritos were cold, dry and chewy as in they were left over from several days ago. I could of used them as a Hammer. Requested no ice in my drink, yea, all ice and no soft drink. As a stockholder of the Golden Arches, I will review my investment and look to sell and purchase another stock. Keep on driving. More choices ahead. One and done for me.
  • JJ
    jossette
    Oct 29, 2025
    2.0
    People really need to take better care of this restaurant floors are greasy people look nasty not happy no good service
  • CC
    Cannon
    Oct 23, 2025
    2.0
    They forgot to put sauce on my food

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Shawmut, AL?

McDonald's in Shawmut, AL is open from 5:00 AM to 11:00 PM Monday through Thursday, Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the delivery hours for McDonald's in Shawmut, AL?

Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.