McDonald's

3.5
1690 reviews
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Business Details

2920 20th Avenue, Shawmut, AL
36854, United States
(334) 768-2525
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2920 20th Avenue, Shawmut, AL
36854, United States

Hours

Reviews

3.5
1,690 reviews
5 stars
570
4 stars
366
3 stars
318
2 stars
157
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff praised for friendliness while others were reported as rude and unprofessional.

Food Quality

Many customers complained about cold or incorrect food orders, while others noted that when food was fresh, it was enjoyable.

Speed of Service

Numerous reviews highlighted slow service times, particularly in the drive-thru, with long waits reported frequently.

Cleanliness

Several customers mentioned cleanliness issues, including unsanitary conditions and unpleasant odors in the restaurant.

Management Issues

There were complaints about management's responsiveness to customer concerns and staff behavior, with some customers feeling ignored or disrespected.
  • PP
    Pamawoo
    Dec 26, 2025
    1.0
    Food was cold and burger was just thrown together
  • DP
    Desiree Potts
    Dec 23, 2025
    1.0
    Why do i have to wait twenty five in the drive thru line ? Is there a staffing issue. This isn't the first time either. It's ridiculous.
  • KP
    Kimmie Price
    Dec 23, 2025
    5.0
    Went early morning and the lady at the first window taking money was so nice great customer service
  • RR
    Robert Rickett
    Dec 18, 2025
    4.0
    The drive thru in the morning's deserve a 5 star plus. The young lady at window $1 is so happy and friendly that you will want to come back every morning. The young lady at window #2 seems more shy but she is very nice. But if you like a bad attitude in the morning then just go inside and order. The manager or assistant manager or whatever she is, along with her little brown nose employee will give you just that bad attitude you so desire. They would get half a star from me. And don't ask for condiments for God sake just dont.
  • TA
    timothy akins
    Dec 17, 2025
    2.0
    Slooooow. No Grinch meals...it's Christmas time!?!
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Shawmut, AL?

McDonald's in Shawmut, AL is open from 5:00 AM to 11:00 PM Monday through Thursday, Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the delivery hours for McDonald's in Shawmut, AL?

Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.