Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and restrooms.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
Speed of Service
While some customers appreciated fast service, others experienced long wait times, particularly for dine-in orders.
TA
Tami Avans
3 days ago
4.0
I went to pick up a doordash and I ended up waiting about 30 minutes bc come to find out they had not even started it because their computers were messed up. I finally asked about it and one of the managers pulled it up on her iPad and apologized and got the order ready after that. As are a lot of places in Scottsboro I think they stay short-handed.
JH
Jake Hicks
5 days ago
5.0
I eat at this location every morning before work. I do this for two reasons. The most important reason is that I know for sure that my order will be made correctly. I am a creature of habit, and having the menu item always available is so important. I don’t have to think about it; I am able to order and get going. The second is that I know that I will be able to get in and out quickly. The longest time I have ever spent in the drive-thru from the moment I pulled in was five minutes.
AP
Alicia Parrett
Nov 9, 2025
1.0
I had a mobile order. The manager could not find in her system and was very rude about it. I had it on my phone and was even charged for it already. She walked away leaving me at the front counter after I showed the cashier I already made she asked the manager again. And the manager very hatefully said well take her order again. I didn't receive all my food and it took 45 mins to get it.
SM
Shane Mason
Nov 3, 2025
1.0
When you walk into a lobby and stand there while one employee is talking to her boyfriend while 2 others walk around and dont acknowledge, what do you do. You turn around and walk right back out. I came in due to wanting to give mcdonalds 1 last chance. I was going ro order very simple 2 large fries no salt and a big mac with sauce on the side . I waited until after 7 pm with no drivw thru and empty order area. If employees cant even nod at you let alone say hello ill be with you in a moment. Then i will remain done with this chain. Be blessed.
WN
Will Nixon
Nov 2, 2025
3.0
My visit on 11-2-25 was pretty good just wish when you say order for here they could give a tray instead of a bag had to ask for a tray and watched another guy do the same.