McDonald's

3.6
1150 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15254 Hwy 43, Russellville, AL
35653, United States

Hours

Reviews

3.6
1,150 reviews
5 stars
426
4 stars
217
3 stars
252
2 stars
88
1 star
167

What are people saying?

AI-generated from recent customer reviews

Food Quality

Multiple customers reported issues with food being undercooked, cold, or incorrect, leading to dissatisfaction.

Service Issues

Customers frequently experienced long wait times, incorrect orders, and unhelpful staff, contributing to a negative dining experience.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.

Staff Friendliness

While some customers praised individual staff members for their friendliness, many noted a lack of overall customer service and engagement from employees.

Drive-Thru Experience

The drive-thru was noted as inconsistent, with some customers reporting quick service while others faced long waits and order errors.
  • JL
    Jennifer Lunsford
    5 days ago
    5.0
    Great service
  • HY
    Herschel Young
    Nov 6, 2025
    1.0
    I opened this box and immediately felt like I needed clergy present. What McDonald’s handed me was not a sandwich. It was a war crime wrapped in a cheerful little cardboard coffin. Let’s begin with the “cheese,” though calling it cheese is generous. What I received was a particle. A cheese atom. Something so tiny I could have inhaled it by accident. It wasn’t sliced. It wasn’t divided. It wasn’t even torn. It looked like someone scraped a cheese slice with their fingernail and said, “Ah yes… he’ll never notice.” The cheese was so microscopic I’m convinced it qualifies as subatomic dairy. A ghost. A memory. A whisper of lactose drifting into the void. And naturally — NATURALLY — it wasn’t placed on the fish. No. Because that would show intention, coordination, or even the faintest understanding of sandwiches as a concept. Instead, the cheese was flung against the lower bun like it was trying to flee the scene. It’s dangling halfway off like it’s waiting for a rescue helicopter. Now the fish. Let’s talk about the fish. This filet looks like it survived a hostile interrogation at an undisclosed location. There is a hole — a literal, physical, metaphysical hole — burned through the center as though the universe tried to delete it. Why is there a portal in my fish? A void. A negative space. A cosmic wound. If I drop a french fry in it, will it come out in 1983? Will I see my ancestors? Will I gain forbidden knowledge? Why does my lunch look like something NASA would quarantine? The bun? Dry enough to qualify as silica-based building material. The overall shape? Resembling a decommissioned flotation device. At this point, I’m convinced McDonald’s doesn’t make Filet-O-Fish sandwiches. They summon them. From realms unknown. From dimensions where cheese is forbidden and hope has long since died. And listen — I don’t ask for much. I don’t want gourmet. I don’t want Michelin stars. I simply want the slice of cheese I paid actual American currency for, placed ON — let me repeat, ON — the fish. If McDonald’s gives me ONE MORE of these sandwiches that looks like it was pulled out of a collapsed time portal, I will show up at the counter holding this thing like evidence at the Hague. I will point. I will diagram. I will deliver a monologue so catastrophic the district manager’s name badge will melt off his shirt. Fix it. Because I’m one Filet-O-Fish away from becoming a cryptid employees warn the new hires about.
  • JH
    Jonathan Hood
    Oct 23, 2025
    1.0
    Got food Poisoning here last week. Decided to give it another chance this week. Received a raw cheeseburger and Mchicken. When I walked in the night time manager stated he didn’t know someone could get food poisoning from beef. While I was in the store there was a line of other customers with undercooked meat. If you’ve had the same experience please send me a private email with documentation of your experience.
  • KP
    Kelly Putz
    Sep 28, 2025
    3.0
    Only gave it 3 stars because we couldn't actually get food. Either they are truly wonderful, or horribly shorthanded. I had placed a breakfast order on a Saturday at 10:00 through the app for drive-thru pickup, but when we arrived, the drive-thru line was wrapped around the building and out in the road. I cancelled and we went to Burger King.
  • DC
    Dara Coffman
    Sep 20, 2025
    1.0
    Came through drive through at 2:40 and I don’t know what the problem is with this McDonalds always forgetting sauce cups and packets

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Russellville, AL?

The McDonald's in Russellville is generally open from 5:00 AM to midnight on weekdays and Sundays, with extended hours until 1:00 AM on Fridays and Saturdays.

When is the McDonald's drive-through service available?

The drive-through at McDonald's in Russellville operates from 5:00 AM to midnight on most days, with extended hours until 1:00 AM on Fridays and Saturdays and closing at 11:00 PM on Sundays.