Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple customers reported issues with food being undercooked, cold, or incorrect, leading to dissatisfaction.
Service Issues
Customers frequently experienced long wait times, incorrect orders, and unhelpful staff, contributing to a negative dining experience.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.
Staff Friendliness
While some customers praised individual staff members for their friendliness, many noted a lack of overall customer service and engagement from employees.
Drive-Thru Experience
The drive-thru was noted as inconsistent, with some customers reporting quick service while others faced long waits and order errors.
JL
Jennifer Lunsford
5 days ago
5.0
Great service
HY
Herschel Young
Nov 6, 2025
1.0
I opened this box and immediately felt like I needed clergy present.
What McDonald’s handed me was not a sandwich.
It was a war crime wrapped in a cheerful little cardboard coffin.
Let’s begin with the “cheese,” though calling it cheese is generous.
What I received was a particle.
A cheese atom.
Something so tiny I could have inhaled it by accident.
It wasn’t sliced.
It wasn’t divided.
It wasn’t even torn.
It looked like someone scraped a cheese slice with their fingernail and said,
“Ah yes… he’ll never notice.”
The cheese was so microscopic I’m convinced it qualifies as subatomic dairy.
A ghost.
A memory.
A whisper of lactose drifting into the void.
And naturally — NATURALLY — it wasn’t placed on the fish.
No.
Because that would show intention, coordination, or even the faintest understanding of sandwiches as a concept.
Instead, the cheese was flung against the lower bun like it was trying to flee the scene.
It’s dangling halfway off like it’s waiting for a rescue helicopter.
Now the fish.
Let’s talk about the fish.
This filet looks like it survived a hostile interrogation at an undisclosed location.
There is a hole — a literal, physical, metaphysical hole — burned through the center as though the universe tried to delete it.
Why is there a portal in my fish?
A void.
A negative space.
A cosmic wound.
If I drop a french fry in it, will it come out in 1983?
Will I see my ancestors?
Will I gain forbidden knowledge?
Why does my lunch look like something NASA would quarantine?
The bun?
Dry enough to qualify as silica-based building material.
The overall shape?
Resembling a decommissioned flotation device.
At this point, I’m convinced McDonald’s doesn’t make Filet-O-Fish sandwiches.
They summon them.
From realms unknown.
From dimensions where cheese is forbidden and hope has long since died.
And listen — I don’t ask for much.
I don’t want gourmet.
I don’t want Michelin stars.
I simply want the slice of cheese I paid actual American currency for, placed ON — let me repeat, ON — the fish.
If McDonald’s gives me ONE MORE of these sandwiches that looks like it was pulled out of a collapsed time portal, I will show up at the counter holding this thing like evidence at the Hague.
I will point.
I will diagram.
I will deliver a monologue so catastrophic the district manager’s name badge will melt off his shirt.
Fix it.
Because I’m one Filet-O-Fish away from becoming a cryptid employees warn the new hires about.
JH
Jonathan Hood
Oct 23, 2025
1.0
Got food Poisoning here last week. Decided to give it another chance this week. Received a raw cheeseburger and Mchicken. When I walked in the night time manager stated he didn’t know someone could get food poisoning from beef. While I was in the store there was a line of other customers with undercooked meat. If you’ve had the same experience please send me a private email with documentation of your experience.
KP
Kelly Putz
Sep 28, 2025
3.0
Only gave it 3 stars because we couldn't actually get food.
Either they are truly wonderful, or horribly shorthanded.
I had placed a breakfast order on a Saturday at 10:00 through the app for drive-thru pickup, but when we arrived, the drive-thru line was wrapped around the building and out in the road. I cancelled and we went to Burger King.
DC
Dara Coffman
Sep 20, 2025
1.0
Came through drive through at 2:40 and I don’t know what the problem is with this McDonalds always forgetting sauce cups and packets
What are the regular opening hours for McDonald's in Russellville, AL?
The McDonald's in Russellville is generally open from 5:00 AM to midnight on weekdays and Sundays, with extended hours until 1:00 AM on Fridays and Saturdays.
When is the McDonald's drive-through service available?
The drive-through at McDonald's in Russellville operates from 5:00 AM to midnight on most days, with extended hours until 1:00 AM on Fridays and Saturdays and closing at 11:00 PM on Sundays.
What are the delivery service hours for McDonald's in Russellville?
Delivery is available daily from 6:00 AM to 10:59 PM, except on Fridays and Saturdays when it extends until 11:59 PM.
Does this McDonald's location offer curbside pickup?
Yes, McDonald's Russellville offers curbside pickup as part of their pickup and delivery services.
Which payment methods are accepted at McDonald's in Russellville?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on Apple App Store and Google Play Store, or via their online ordering links.
Where is McDonald's located in Russellville, AL?
McDonald's is located at 15254 Hwy 43, Russellville, AL 35653, United States.
What nearby dining options are available close to McDonald's on Hwy 43?
Nearby dining options include another McDonald's, Subway, The Grub Lot - Russellville, and Sonic Drive-In, making it convenient to explore different fast food choices in the area.
What banks are located near McDonald's in Russellville?
CB&S Bank and First Metro Bank are both nearby, useful for customers who need banking services before or after dining at McDonald's.
Are there any healthcare facilities near McDonald's on Hwy 43?
Yes, nearby healthcare services include Family Pharmacy of Russellville, Russellville Hospital, Huntsville Hospital Heart Center, and several doctors and specialists, offering convenient access to medical care in the area.