McDonald's

3.5
1640 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
720 S Memorial Dr, Prattville, AL
36067, United States

Hours

Reviews

3.5
1,640 reviews
5 stars
564
4 stars
341
3 stars
323
2 stars
151
1 star
261

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor staff attitudes, leading to frustration and disappointment.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and play areas.

Mixed Experiences

While some customers praised the food and service, many others expressed dissatisfaction, indicating a lack of consistency in customer experience.
  • CH
    Cain Holmes
    1 day ago
    5.0
    I fell of my trailer steps this morning, busted my head and was having a bad day. I came through the drive through at the guy at the first window ALEX , was so nice he turned my whole day around. I got to fix my trailer steps next week when I get paid from Randy.
  • PR
    Phillip Rapp
    2 days ago
    1.0
    Why can’t you make my food while I sit at the window? How come i pull in a spot for 4 cheeseburgers and 5 cars behind me have already left. Makes no sense.
  • RB
    Randy Brooks
    Jan 3, 2026
    3.0
    The order taker forgot to add my buy one get one for a $1. And people that order after me were getting their order before me
  • KL
    Karen Humphrey Sullins LPC
    Dec 26, 2025
    2.0
    Ive ordered here many times but never experienced service like today. Ordering at 4:36pm, arrived at the location for pick up and checked in to parking at 4:50 to only sit there 15 min before deciding to go inside. It was chaotic. People were there complaining. Others trying to place orders. Had i just gone through the drive through, I would have been fine. Once getting my order, it was completely wrong. Ordered 2 six pc nuggets and 1 four peice, recieved the opposite. Oreo McFlurry was M&M, added 2 pies I didnt order, left out my chicken sandwich... so disappointed, too tired ro take it back. I have to hand it to the tiny young lady, who appeared to be expecting, that came on duty at 5pm who began to lead and direct employees to clean the front, which was a disaster, to refill bins, receipt paper, employees standing around, she put to work... I understand it was the day after Christmas however, yikes!
  • GW
    Gary Whiteside
    Dec 19, 2025
    1.0
    I visited the McDonald’s on Memorial Drive in Prattville, Alabama, and ordered a cheeseburger. The bun arrived in poor condition, with half the edge bent upward and extremely hard, almost like a rock. This made the bun inedible, so I had to discard it entirely and eat the patty and cheese alone. The quality fell short of basic expectations for fresh food. I expect staff to check items before serving them to customers.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 720 S Memorial Dr, Prattville?

McDonald's at 720 S Memorial Dr, Prattville is open 24 hours every day of the week.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru at McDonald's on 720 S Memorial Dr is open 24 hours every day.