McDonald's

3.5
1758 reviews
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Business Details

2573 Cobbs Ford Rd, Prattville, AL
36066, United States
(334) 285-4010
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2573 Cobbs Ford Rd, Prattville, AL
36066, United States

Hours

Reviews

3.5
1,758 reviews
5 stars
585
4 stars
409
3 stars
325
2 stars
151
1 star
288

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others received cold or improperly prepared food.

Speed of Service

Consistent complaints about slow service, with long wait times reported in both drive-thru and curbside pickup.
  • RR
    Roger “Rossball”
    Jan 1, 2026
    1.0
    I ordered two different burgers, then got two of the same. Both of which were under cooked. All 4 of the patties were rare-mid rare at best.
  • MR
    Mel Rossbach
    Jan 1, 2026
    2.0
    Meat was undercooked in both burgers. We ordered 2 #3s, one of which was supposed to be deluxe, which it wasn't. Kinda slow for being the only ones in line at that point.
  • JM
    Joe Morrison
    Dec 26, 2025
    1.0
    Place is disgusting and my whole food order was wrong . Just go to another fast food place. This one is absolutely terrible
  • JT
    Joy Thomsen
    Dec 5, 2025
    2.0
    2 of the 2 orders from this McDonalds were WRONG. Sent Sweet Tea instead of unsweet tea (for a diabetic so it got dumped), then a few hours later sent burgers with ketchup when requested without it. Allergy to corn, which is in the ketchup, so again, could not be eaten. These aren't preferences, these are requirements. Just moved here, will not bother to try again.
  • MP
    MD Po
    Nov 14, 2025
    1.0
    Poor customer service. Waited for them to take my order they act like they could not. I left getting in my car go to drive-through. I look back And finally seeing them, helping Other customers at the register. I feel like it was a slap in the face for customer service
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 2573 Cobbs Ford Rd in Prattville, AL?

McDonald's at this location is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open daily from 6:00 AM to midnight (12:00 AM).