McDonald's

3.5
1744 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2573 Cobbs Ford Rd, Prattville, AL
36066, United States

Hours

Reviews

3.5
1,744 reviews
5 stars
580
4 stars
405
3 stars
325
2 stars
147
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Speed of Service

Several reviews mentioned long wait times, particularly in the drive-thru and curbside pickup.

Cleanliness

Some customers noted cleanliness issues in the dining area and restrooms.

Food Quality

While some customers enjoyed the food, others reported it being cold or not prepared correctly.
  • MP
    MD Po
    Nov 14, 2025
    1.0
    Poor customer service. Waited for them to take my order they act like they could not. I left getting in my car go to drive-through. I look back And finally seeing them, helping Other customers at the register. I feel like it was a slap in the face for customer service
  • TB
    Tyler Bentheimer
    Nov 1, 2025
    2.0
    Waited 45 minutes for two McChickens and wouldn’t have even gotten my food that fast if I didn’t get out from the slot they told me to go to and go in to check on my food. Absolutely absurd considering there was no explanation as to why it took so long and that people inside were getting their foot right away.
  • CP
    C Porter
    Nov 1, 2025
    5.0
    2 cheese burger 🍔 😋 and fries 🍟 😋 and sweet tea. 11-01-2025.
  • SS
    Sierra Sayers
    Oct 26, 2025
    1.0
    I went here tonight, & did a mobile order for a large diet coke & a medium fry, i waited for over 15 minutes in the curbside pickup. The drive thru was empty, I walked in to see what was taking so long, where all of the employees were just standing around talking & ignored that I was there. Whenever they finally addressed me the lady working started yelling at me & pushed my drink & fries in my face (they were on the counter, they just didnt want to walk them outside she said it was to cold outside). I snatched them out of her hands & didn't say anything else, just walked out. They didnt even give me a drink with the monopoly sticker on it, main reason I get the drink right now. Terrible customer service.
  • RM
    Ray Morgan
    Oct 19, 2025
    1.0
    Horrible customer service never get order right and slow

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 2573 Cobbs Ford Rd in Prattville, AL?

McDonald's at this location is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open daily from 6:00 AM to midnight (12:00 AM).