McDonald's

3.1
1534 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6639 Hwy 151, Pinson, AL
35126, United States

Hours

Reviews

3.1
1,534 reviews
5 stars
421
4 stars
271
3 stars
285
2 stars
156
1 star
401

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiencing long wait times and incorrect orders.

Food Quality

Many reviews highlighted issues with cold food, incorrect orders, and unsanitary conditions, including reports of food contamination.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations, indicating a lack of effective leadership.

Cleanliness

Several reviews mentioned dirty dining areas and restrooms, contributing to a negative dining experience.

Inconsistent Experience

While some customers reported positive experiences with friendly service and good food, these were overshadowed by the majority of negative feedback.
  • JG
    Jazmine Garica
    Nov 5, 2025
    2.0
    They are the most rudest people ever , this girl with braids on the drive thru window I asked her 3 times for a cup holder and she couldn’t hear me because she had AIR PODS IN . Chelsea do better your hiring these teenagers who do NOT CARE about there jobs .
  • WH
    wesley hutchins
    Oct 25, 2025
    3.0
    I can only rate the service as I don't eat the food. Im a doordasher in the evenings. I visit this spot often and often I have to wait. Today a man came in to complain about service he received on Thursday. The manager and 3+ people all became interested in this issue. Young lady behind the counter i said can someone complete this doordash im on a clock. "Someone will make it she says" goes and sits at a table only to tell me later I'm not on the clock they'll help you. If your not on the clock why are you speaking to customers you cannot and will not help? Manager comes is says why hasn't anyone filled this doordash order. My thoughts exactly. I don't get joy to complain but I'm providing a service and when 3+ people are focused on one customers complaint from days ago your about to have one today. Its not hard just communication. Im back and its just as terrible as before.
  • TW
    tommy Wilson
    Oct 9, 2025
    1.0
    Unprofessional,playing around service was horrible
  • KL
    Khuna Labs
    Oct 6, 2025
    1.0
    Went here a few days ago through the drive-thru and my order was wrong so today I decided to go inside an order on the machine so there's no confusion. I wanted to sit down and eat so at the machine I ordered inside and picked up a table locator they screamed my table number and had my food in a bag instead of on a tray and my French fries are literally dumped upside down in my bag the straw was already open and the bag was ripped. Also when I went back inside To let them know my fries were upside down and dumped all of my bag They literally cuss at me. Everyone working day shift needs to be fired
  • MM
    Maya Smith (MayaPapaya)
    Sep 28, 2025
    1.0
    IDK who this is child is, but what I do know is that she's very rude! My hsbd & I ordered breakfast today inside, we used the kiosk they provide. We waited for our # on the receipt to be called, #829. When it was called, we got our food & chkd the bags to make sure we had everything. We noticed our small cup of coffee, 4c/4s, was missing. We waited patiently for an employee to walk back towards the counter which took 2-4mins. We asked this young lady if we could get our coffee & she rudely says "we are working on your coffee, we are BUSY!"And I put an emphasis on the word busy bc of how her tone was, very condescending. So we waited almost another 10mins, and after watching 4 other ppl get their lattes, she finally comes back asking abt our SMALL CUP OF REG COFFEE! She got it for us, I asked nicely had the cream/sugar been added in cmbc I was used to them giving it to me in bags to do it myself. She stares and rudely says in a annoyed singing tone "YEEESSSS"! Pls give this girl some customer service training, retraining, etc bc her attitude was totally unacceptable and uncalled for honestly...I didn't do anything to her, even though they were busy, you still have to not misdirect your frustrations. SMH do better, treat others as you would wish to be treated!

Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's drive-thru at 6639 Hwy 151, Pinson, AL?

The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.

When is McDonald's delivery service available at the Pinson location?

Delivery service operates daily from 6:30 AM to 9:30 PM, except on Sundays when it starts at 7:30 AM and closes at 9:30 PM.