Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,939 reviews
5 stars
591
4 stars
412
3 stars
336
2 stars
176
1 star
424
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, inattentive staff, and rude interactions.
Food Consistency
There were numerous complaints about incorrect orders, cold food, and items being out of stock, leading to dissatisfaction.
Cleanliness Issues
Many reviews highlighted dirty dining areas and restrooms, with some customers noting unsanitary conditions.
Staff Attitude
While some staff were described as friendly, many reviews mentioned unprofessional behavior and a lack of customer care.
Drive-Thru Experience
The drive-thru service was often criticized for being slow and unresponsive, with several customers leaving without placing orders.
- SMS M2 days ago3.0Food was good. We asked for apple pies & they said they were out, then asked for chocolate chip cookies & she said "we ain't got nuthin". There just was no customer service. We felt like we were an imposition to them. When we got to the window to puck up our food, I said good evening. They just look at me, hand me the food, & closed the window in my face.
- CWChris Word6 days ago1.0Rudest drive thru I've experienced. Literally didn't even wait until we stopped at the pick up window before telling us to pull into a "drive thru PARKING SPOT" That alone tells you there is a problem. Even those spots filled up while people line up behind us. 20 min wait time. Not only did they pull us forward they got my order wrong. Then forgot about me while I waited on the forgotten part of my order.
- PKPeter KellenNov 15, 20255.0First good McDonald’s experience I’ve had in a long time
- RJRose JacksonNov 6, 20255.0The nice manager Ramon saved my son from overheating in the drive thru! Incredible service
- CFChuck FreshOct 31, 20255.0Outstanding fast food as always. Drive through is fast and my orders are always correct. My only issue is the woman on drive thru duty speaks too quickly and can be difficult to understand. She mumbled if we used “mobapp” and we were like, what? Apparently they’re instructed to ask if customers use the mobile app to order to expedite orders. We never do this so we were a little confused. If she could slow down and speak clearly, and maybe have a little smile in her voice, this location would be perfect!
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 580 Cahaba Valley Rd, Pelham, AL?
McDonald's at 580 Cahaba Valley Rd, Pelham, AL is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's in Pelham?
Delivery is available daily from 5:00 AM to 10:00 PM, except on Friday and Saturday when delivery is offered until 11:00 PM.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, this McDonald's location has a drive-thru that operates daily from 5:00 AM to midnight.
What types of ordering and delivery services does this McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online from McDonald's Pelham?
You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's mobile apps available for iOS and Android.
What payment options are accepted at McDonald's in Pelham?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What rewards or promotions does McDonald's Pelham offer?
You can earn points for free food through MyMcDonald’s Rewards, more info is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby fast food options are available near McDonald's Pelham?
Nearby fast food options include Burger King, KFC, Captain D's, Taco Bell, Wendy's, Arby's, and Pizza Hut, providing various burger, chicken, seafood, and sandwich options.
Are there any nearby hotels close to McDonald's at 580 Cahaba Valley Rd?
Yes, nearby hotels include Travelodge by Wyndham Pelham Birmingham and Quality Inn Pelham I-65 exit 246, offering convenient accommodation options close to McDonald's.
What local amenities near McDonald's might be useful for customers?
Nearby amenities include gas stations like Shell Pelham and Chevron, a bicycle shop Ebike Oasis, and a propane supplier Blue Rhino Propane Exchange, making it convenient for customers needing fuel or equipment.