Whataburger

Reviews

• HL

  Harold LaMonte

  2 days ago
  5.0
  Andrew and Ian are the absolute most epic and wonderful people. Both always smiling and seem to be having fun while they are working. Both are A+++ employees and deserve recognition. Food is always right...my burgers look like he made them for himself and not just a customer. Andrew and Ian always finish the interaction with "Have the best night ever"...I literally drive past a whataburger to come to this store.
• OJ

  Olivia Johnson

  5 days ago
  5.0
  This afternoon I had an amazing experience at Whataburger thanks to a manager named Andrew. From the moment I pulled up to the drive-thru, he was incredibly patient, kind, and genuinely caring. Even in such a short interaction, he took the time to connect with me as a person, not just another customer in line. His calm attitude and positive energy made my entire visit better. Andrew is extremely nice and sweet, and it truly shows that he cares about both his job and the people he serves. Honestly, whatever they’re paying him now, he deserves double. We truly need more people like Andrew in this world—people who lead with kindness, patience, and respect. Employees like him make a real difference in everyday moments. Every time I come back, I hope Andrew is the one taking my order.
• TP

  Tyler Potter

  5 days ago
  5.0
  The meal arrived promptly and was prepared really well, with great flavors in every dish. The dining area was spotless and had a relaxed, welcoming feel that made our visit enjoyable. This is easily one of the top spots we have been to, and we will be back.
• AT

  aaron t

  Jan 2, 2026
  1.0
  Order 180056946, Owens cross roads, 8:48AM First time trying Whataburger and it was disappointing mostly from a customer service perspective on 12/21/25 for breakfast. We ordered via mobile and used drive thru. We had to park and wait for food which is fine. We received food and drove home. We noticed that 2 biscuit sandwiches didn’t have any cheese. I called the store and surprisingly Andrew, shift supervisor, answered and I explained what was a minor issue. His comments were cheese was only about $.20 and he could refund that or I could come in and he could give me cheese… who would drive all the way back for slices of cheese, seriously? So I suggested that it doesn’t make sense to drive back for cheese and requested a replacement instead and he agreed. We show up for 2nd time with the wrong orders in hand. No apologies for making order wrong and that we had to make a 2nd trip. We were given new biscuit sandwiches with incorrect cheese with the biscuit. I came home to family to find a breakfast burger that we ordered did not contain a burger but had the cheese and other ingredients lol. I called and talked to Andrew and expressed that I didn’t want to come down for a 3rd trip as they’ve made mistakes on our order and would like a credit for the breakfast burger. He said he didn’t know how that could happen and agreed for a credit. I asked if he needed any other info like my order number, payment information and he said no. Fast forward to a few days later and there was no credit and my charge was posted for full amount. At this point, I felt lied to so I called the store to follow up on credit. Apparently it is a policy to process refunds at the store and requires customer to be at store, so it seems like Andrew lied about processing the refund. But since it was a mobile order, customer care team should be able to assist. People make mistakes, but an apology would be nice, ownership of the problem, and a reasonable solution. Not drive to get a slices of cheese, 20 cent credits, be lied to, or act like customers are an inconvenience when they made several mistakes with a straight forward order (no mods). How do you forget a burger on a breakfast burger?
• KM

  Kristen M

  Dec 20, 2025
  3.0
  I have been coming to this one since it opened, and its become a favorite for the most part except one thing. The gravy is always a mess. I got biscuit and gravy today for the first time and the biscuit was delicous. It was buttery, salty and fresh 10/10. And then I opened the gravy and poured it over my delicious biscuit, and it was water sauage. The gravy was straight water. And I shouldnt have been surprised cause my favorite meal is chicken strip dinner and I love it except that the gravy is always like water!! Please, fix the gravy. I dont want a soggy water biscuit, I wanted a yummy gravy to go with the delicious biscuit! 🤦🏻‍♀️ EDIT: I got the chicken stripe dinner today, and the gravy is delicous! I don't know if someone read the review or if they just did better today but this is great gravy!

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