McDonald's

3.5
1414 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6711 Highway 431 S, Owens Cross Roads, AL
35763, United States

Hours

Reviews

3.5
1,414 reviews
5 stars
480
4 stars
301
3 stars
259
2 stars
126
1 star
248

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, including cold fries and incorrect items.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported.

Management Issues

Several customers noted a lack of effective management and staff training, leading to ongoing service problems.

Customer Experience

Overall, many customers expressed dissatisfaction with their experiences, indicating a need for significant improvements.
  • FF
    Fireskull
    3 days ago
    1.0
    It took 35 minutes to get 1 sandwich and the employees were messing around not doing there jobs
  • TS
    Tammy Seely
    6 days ago
    1.0
    Can’t get an order right to save their life. Had to get the manager involved and still had to ask twice. Then the sandwich wasn’t crispy. The breading was soggy. I gave up.
  • HA
    Henderson's Adventures
    Nov 16, 2025
    2.0
    Takes forever and you still wont get what you ordered. What food you get tastes old
  • BB
    Binx Bunny
    Oct 30, 2025
    1.0
    I hate to write this review as I am a very patient person and I understand companies have bad days sometimes but unfortunately I am going to cause I’ve had it with this location. What im about to explain is simply what happened this morning, however after having multiple and I mean like 10+ incidents similar to this have occurred to me personally at this location over the span of a year and I feel as if though this is very needed. This morning I was in a rush to get to work so I stopped by to grab breakfast, I ordered a sausage McMuffin, a hash brown, and a pumpkin spice coffee with add-ins, and when I pull up to the window, they tell me “hey- we don’t have any pumpkin spice” I’m sitting here thinking like okay, no big deal- they run out all the time. She asked if I wanted any other kind of drink and I told her just a caramel coffee would be fine, but I let her know I had paid for two extra pumpkin syrup and two caramel drizzles in the cup. She didn’t offer any kind of refund, so I tried to explain it was fine if she could just use caramel for all the add ins I paid for instead of pumpkin whice was an extra like 2-3 dollars, she didn’t seem to understand what I was talking about And I had to repeat myself about six times with her only response to being uh huh and hm. I kept trying to explain it to her, but she cut me off and told me to just pull forward, so I’m sitting here thinking oh maybe she understood and I was over explaining and she was getting annoyed. Again- no big deal. I pull forward and I’m sitting there and a young girl comes up to bring me my coffee, Asked me if I got a coffee, I said yes she handed it to me and walks away without a word. It had no light ice, not only did it not have the two drizzles I ordered, it didn’t have drizzle AT ALL- OR ANY OF THE ADD INS I PAID FOR. It was just a plain coffee, but at this point, I’m already running late so I just drove away. Absolutely ruined my morning. And since I’m already writing this, I’m also going to give a quick run down about some of the other situations I’ve had to deal with here. I can recall about 3 specific times when I ordered food from the lunch menu here, and SPECIFICALLY during lunch when I have gotten food and found a hair or multiple hairs in my food, and I always seem to get cold fries whenever I order them here. For example, I found a very long black hair in my McFlurry around 2ish months ago, I didn’t make a fuss about it because they never do anything to really redeem themselves but I decided I don’t have a lot of faith in McDonald’s anymore and I’m not coming back for awhile. And now I decided to give it a try again this morning then and all this happens. I’ve had a multitude of occasions where the cashiers have been rude about it when I’ve come in to address these problems nicely, and they don’t file any kind of report for it they just offer to remake it and try to send me off, which at that point when I have someone else’s hair in my mouth I don’t really want to eat there again I just want a refund. I have sent an email in regards to the rest of the incidents directly to you guys because this location is just horrible and I don’t think you want what I have to say on a public review.
  • CC
    Caitlyn
    Oct 21, 2025
    1.0
    Went through the drive through and got the #9. 2 cheeseburger meal with a sweet tea and asked for the cheeseburgers to be ketchup and pickle only. Saw that one was onion and pickle only and tried to correct it and the girl was rude and just repeated my total to me I pulled forward to the window and tried to correct it again and still got my cheeseburger with onion and pickle only it and no ketchup. Went to eat the one burger that was correct and THERE WAS A HAIR IN THE MEAT!!! Will never be coming back to this McDonalds. This is a whole new low for this place.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 6711 Highway 431 S, Owens Cross Roads, AL?

McDonald's is open daily from 5:00 AM to midnight (00:00).

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:30 PM.