Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.8
1,563 reviews
5 stars
408
4 stars
220
3 stars
212
2 stars
156
1 star
567
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported rude and unhelpful staff, with many experiences highlighting long wait times and incorrect orders.
Food Quality
Numerous reviews mentioned cold, stale, or poorly prepared food, with some customers finding hair in their meals.
Cleanliness
The restaurant was frequently described as dirty, with reports of unsanitary conditions in both the dining area and kitchen.
Management Issues
Many customers expressed a need for better management, citing disorganization and lack of staff training as major problems.
Customer Experience
Overall, the customer experience was overwhelmingly negative, with many stating they would not return due to the poor service and food quality.
- EGExile White GoldNov 2, 20251.0Have lived in orange beach gulf shores my entire life pretty much and this McDonalds has not ever been in as bad of shape as it is right now. They are always rude to me every customer that comes in the drive thru or door. The ice cream machine has been broken since spring break of 2024 they have a lot of people working here that are so rude to the locals. I ordered thru the app and when I got there they said the system was down then I ordered the same food and when I got my Big Mac it had a value burger patty on it. If you want McDonald’s go to gulf shores or somewhere else. And I also have been in the food industry in this area since I was 15 years old. These guys just do not care about your order or your city or your country. McDonalds needs to clean house and get a whole new group of employees. Seriously.
- KHKenna HoOct 30, 20251.0So rude and slow. I was go to Drive Thurs and no car was behind me , I said I have the code but can they wait for a mins so my phone can load the code, not even like minutes she yell back at me, she can't add the code and when I got to the door that dude was look at me laugh and I show him the code to add on and his like hahaha tell me $15 and tell me pull up at the front, WHEN THERE NO CAR BEHIND ME. Make we wait and when his bring out they forgot my sweet tea and I said" you forgot my sweet tea" he said I have to go in to get it and tell me gave him receipt when he didn't gave me the receipt at all. And then laugh like an idiot walk back inside. THIS PLACE NEED NEW MANAGER OR SHUT DOWN OPEND DIFFERENT LOCATIONS .
- SWsavannah wilsonOct 27, 20251.0how has ur mcflurry machine been broken for the past 2.5 years?
- KWKevin WoodsOct 20, 20251.0I dont know why I thought this location would be different than others. The manager took my order. While doing something she yelled at an employee because he ask a question. She got our order right but she bagged it wrong. It was 100% on her. When I took the receipt back up to correct our order, it was my fault and I would just have to wait.
- WBWilliam BradleyOct 12, 20251.0Well now I know why all the McDonald's in this area are so bad. The same franchise owner from fairhope into the Florida panhandle and they have no service standards. Rude people at all their locations don't care if you get your food or not. Most locations lacking in basic sanitation.
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location in Orange Beach, AL?
This McDonald's in Orange Beach is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's?
Delivery is available every day from 5:30 AM to 10:30 PM.
Does this McDonald's have a drive-thru and what are its hours?
Yes, this location has a drive-thru open daily from 6:00 AM to 11:00 PM.
What types of payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What pickup and delivery services does this McDonald's offer?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a mobile app to order from this McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 4511 Orange Beach Blvd, Orange Beach, AL 36561, USA.
Are there any beaches nearby where customers can visit before or after dining?
Yes, the Gulf of Mexico beach in Orange Beach is nearby and is a popular spot to enjoy outdoor activities before or after your visit.
What other dining options are near this McDonald's?
Nearby dining options include Another Broken Egg Cafe, New York Bagel Cafe and Deli, Pizza Hut, O'Choppers Irish Pub, and Bon Temps Poboys and Specialty Meats.
Are there any convenient services nearby that can assist with shipping or printing needs?
Yes, The UPS Store 5864 and Shred Nations are nearby and can assist with printing, packing, shipping, and shredding services.