McDonald's

3.5
1575 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1503 Woodward Ave, Muscle Shoals, AL
35661, United States

Hours

Reviews

3.5
1,575 reviews
5 stars
554
4 stars
361
3 stars
262
2 stars
138
1 star
260

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with many customers experiencing long wait times and order inaccuracies.

Food Quality

Customers reported inconsistent food quality, with some enjoying fresh items while others received cold or poorly made meals.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items, leading to frustration.

Management Issues

There are complaints about management and staff behavior, suggesting a need for better training and oversight.
  • SW
    Skyla Williams
    2 days ago
    1.0
    This has to be the worst McDonald’s ever since it was sold it has went down hill so badly! Mr Martin ran them half way decent but now it’s outrageous wait times horrible service even the employees don’t want to work there new owners do better!!!!!!!!! I also drive for door dash and uber and everytime it’s over a 30 minute wait on fast food! I can go eat and get my food before here! Get it together!
  • DJ
    David Jenkins
    5 days ago
    1.0
    I don't know what is going on but I genuinely think they get your order wrong on purpose just to start something, I went to get a large #9 and a McRib, tell me how she ringed me up for a diet coke instead and pretended I said diet coke
  • JA
    Jeff Anderson
    Nov 17, 2025
    3.0
    It's a standard McDs.
  • KR
    Kyia Roy
    Nov 4, 2025
    1.0
    i just came through and the little boy was soo rude. he was a brown male with dreads and chain on. i asked for salt packets and he practically threw them at me. 0/10 experience, next time i’ll be going to the mcdonalds in tuscumbia before i give them another dollar.
  • AD
    Aiden David
    Oct 14, 2025
    1.0
    Food was made horribly and service was terrible. I ordered two large meals, one 10 pc nugget and only got 8, and a chicken sandwich with 3 halves of bacon, and only got ONE half of ONE piece of bacon. Both fry boxes were only half full, and both drinks were supposed to be no ice but had the most ice they could put in there. This place had been nothing but horrible, not to mention the service. I got attitude right off the bat and was ignored multiple times. I was asked if I was done ordering and instantly got my total and told to go to the window before even giving a response, then got attitude yet again when I said I had more on my order. This is the worst McDonald’s in the area. Congratulations, McChevron is better than you…

Frequently Asked Questions About McDonald's

What are McDonald's operating hours for dine-in services?

McDonald's in Muscle Shoals is open daily from 5:00 AM to midnight.

Can I get delivery from this McDonald's and when is it available?

Yes, delivery is available Monday through Saturday from 5:00 AM to 11:00 PM and Sunday from 6:00 AM to 11:00 PM.