McDonald's

3.1
702 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2625 Kelly Creek Rd S, Moody, AL
35004, United States

Hours

Reviews

3.1
702 reviews
5 stars
207
4 stars
121
3 stars
103
2 stars
70
1 star
201

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, old, or poorly prepared items.

Service Issues

Numerous customers expressed dissatisfaction with slow service, rude staff, and overall poor customer service experiences.

Cleanliness

Several reviews noted unclean conditions in the restaurant, including dirty tables and unsanitary food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality during busy hours.
  • NJ
    Nicole Jones
    Jan 3, 2026
    1.0
    We ordered on the app and it came from the Brompton location. They left out our 10 count nuggets, they didn’t put the bacon on the double cheeseburgers that we added and paid to much for, we ordered 2 large fries and a medium fry and we got a large and 2 medium and the medium fries were only half full. The buns on all of our sandwich’s were hard and you could barely bite or chew them. We paid out the butt of some half-ass mediocre food that was cold and tasted like crap.
  • VC
    Victor Craven
    Dec 15, 2025
    2.0
    Everything was great until I went to eat my sandwich, noticed something off and realized they forgot my second patty on my Big Mac. Rather upset. Do better guys.
  • D4
    DeVaughns 4Ever
    Dec 4, 2025
    3.0
    Mcrib was actually made exactly how i orderd ...fries were cold no Ice in lemonade and honestly I felt sick halfway home. McDonald's fries always give me a headache!
  • BC
    Bobby Crabtree
    Dec 2, 2025
    1.0
    Ok, I love the Loves and Subway attached to this, but the McDonalds is some of the laziest people I have ever met in my life. What kind of McDonalds does not have BURGER PATTIE’S!?! Like, seriously, then when I ordered something else, they don’t have that either. Why are you even in business if you don’t sell what’s on your menu? Lock the door and go home. Get people in there that actually do jobs. Avoid this place like the plague, unless you want to wait 20 minutes to order, only to be told they pretty much don’t have anything on their menu.
  • HR
    Honest Review
    Nov 28, 2025
    1.0
    This location is a complete breakdown of McDonald’s standards. Employees consistently appear out of uniform, in dirty clothing, and with hair loose and unmanaged in a food-handling environment. It gives an immediate impression of uncleanliness and zero supervision. The food is just as disappointing. Burgers are sloppy, poorly assembled, and look rushed with no quality control. Orders regularly come out missing basic condiments, and full meals are handed out with only two napkins — which is unacceptable considering how messy the food is. Morale is clearly low. Staff appear disengaged, unmotivated, and indifferent to customers. This is not just a staff issue — it’s a leadership failure. The condition of the team reflects a lack of training, accountability, and management presence. This store does not represent the McDonald’s brand properly. Cleanliness, professionalism, and accuracy are not being taken seriously. Corporate and ownership need to step in immediately. I’m so tired of bad customer service experiences that I wish I could sue. I am definitely spreading the word about this location experience through social media.

Frequently Asked Questions About McDonald's

What are the operating hours for dining at McDonald's in Moody, AL?

McDonald's in Moody, AL is open daily from 5:00 AM to 11:00 PM for dine-in service.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Friday and Saturday.