McDonald's

3.3
1309 reviews
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Business Details

3755 Hwy 14, Millbrook, AL
36054, United States
(334) 285-4554
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3755 Hwy 14, Millbrook, AL
36054, United States

Hours

Reviews

3.3
1,309 reviews
5 stars
412
4 stars
258
3 stars
234
2 stars
125
1 star
280

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at both the drive-thru and inside the restaurant, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or stale items, particularly fries.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty dining areas and inadequate bathroom facilities.
  • ML
    Matthew Lambert
    Jan 5, 2026
    1.0
    One Of The Things I Got Was The Deluxe McCrispy Meal Which Already Cost More Than The Regular Version. I Paid Extra To Add Bacon And A Few Other Things, Not Only Did I Not Get What I Paid Extra For But They Didn't Even Put What Already Comes On The Deluxe Version. I Ordered It Off The App When I Got Off Work, Then Drove About 20 Minutes To Pick It Up And Still Had to Wait About 30 Minutes To Get My Food. Then I Drove An Hour Home Only To Find Out They Didn't Even Give Me What I Paid For. Something Really Needs To Be Done About This Crap Because This Is Ridiculous.
  • JW
    Jean White
    Jan 3, 2026
    5.0
    I have to say this is one of the McDonald's that tend to have the least amount of problems and they have a wonderful staff.
  • GP
    Gioia Pepe
    Jan 1, 2026
    5.0
    Brandon in the drive-thru was very professional, fast, and efficient. He did everything possible to help me get what I needed to order and even gave me recommendations or other options instead of simply just saying: “sorry we can’t do that.” He went out of his way and he deserves a raise!!! Great customer service.
  • DR
    damian riley
    Dec 27, 2025
    1.0
    Been to this restaurant multiple times. I've had wait times up to thirty to fourty minutes at a time. I've had issues of missing things from my order almost every time. The store almost never answers the phone so you have to drive to the store to get what your missing which for me is about a twenty minute drive. With good traffic. The people who work there ignore the people in the store most of the time unless they cant overlook you.
  • CC
    COLT
    Dec 22, 2025
    1.0
    Every single time I go here The drive-thru takes forever. The last two times they made it worse by never bringing out my food at all. I go in there to find out what's going on and they have no idea where my order is. So I wind up waiting another 10 minutes just for me to receive the wrong food. At this point why do you even have a drive-thru??
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Frequently Asked Questions About McDonald's

What are the regular hours for McDonald's Millbrook, AL location?

McDonald's in Millbrook, AL is open daily from 6:00 AM to midnight.

When is the drive-thru open at this McDonald's?

The drive-thru operates every day from 5:00 AM to midnight.