McDonald's

3.1
1525 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
704 Hwy 28 West, Livingston, AL
35470, United States

Hours

Reviews

3.1
1,525 reviews
5 stars
426
4 stars
273
3 stars
225
2 stars
174
1 star
427

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and overall dissatisfaction with taste.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.

Staff Attitude

There were numerous complaints about the attitude of employees, with many customers feeling disrespected or ignored.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences during their visits.
  • LK
    Lori Kovar
    Nov 13, 2025
    1.0
    I hate to post negatively but, I waited forever to get to the register. The cashier leaned against the counter having very long conversations with two different people. Waited over 8 min for small fries and a coffee. Fries were barely warm. There were plenty of worker bees but no one had a pep in their step. Come on McDonald's.......You can do better.
  • RL
    Renee Lucas
    Oct 25, 2025
    5.0
    I think this was the fastest and friendliest Mickey Ds, we have been to. Good customer service!!
  • LT
    Liz tucker
    Oct 23, 2025
    1.0
    HAD to order on the kiosk. That's fine but never got my order. I wanted to pay cash thank God I chose that option. Food never came and not one person came to the counter.
  • TD
    TERESA DAVIS
    Oct 12, 2025
    1.0
    The attitude of the employees was terrible. The hamburgers were cold as were the fries. One of the hamburgers did not have any type of dressing on it, so it was very dry. I paid too much for this to have bad food and employees act as if I am bothering them to ask for ketchup. I won’t be back.
  • CH
    Christopher hallman
    Sep 29, 2025
    1.0
    Where y'all I tell you fast food at its finest:-( all I really wanted was sweet tea. They said they were out of sweet tea so I sat there for a second and I said okay I'll just settle for a diet Coke. She says pull up to the window so I do I sit there for 5 minutes waiting on the other patrons to move forward as we move forward I get to the second window. The first person that was at the window did not even acknowledge me but decided to waddle off into the opposite direction and I noticed that I did not even have my diet coke poured yet. Then came along the manager and she said what did you order and I said I had the diet coke because y'all are out of sweet tea and I said can I please add a bottle of water to that as well. She said no not from this terminal that's why I told you to go to the first window I understood that she was frustrated and she also said that they were short-staffed. Well I work in the restaurant world as well and yes we're understaffed as well but we don't allow someone to go without the items that we serve. Sadly to say I will never go back to this location anymore. The owners need to contact me to see about possible sweet tea shortage and obviously worker shortage. They probably won't contact me though it is what it is. Customer service is nowhere near what it used to be. Sad sad Little world

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 704 Hwy 28 West, Livingston, AL?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight from Friday to Saturday.

Can I place delivery orders from this McDonald's location?

Yes, delivery is available daily from 6:00 AM to 11:00 PM and can be ordered via their delivery website.