Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,255 reviews
5 stars
375
4 stars
210
3 stars
192
2 stars
142
1 star
336
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty bathrooms, trash-filled dining areas, and unpleasant odors throughout the restaurant.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and substitutions that were not requested.
Staff Attitude
While some reviews noted friendly staff, a significant number of customers reported rude behavior and a lack of urgency from employees.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others reported cold or inedible food.
- JMJD McCulleyNov 8, 20252.0I have been to this McDonalds location multiple times and they have NEVER gotten my order correct. I’ve watched the only cashier leave the counter and walk around in the back talking to coworkers while the lobby was full of people waiting to order. I had to get their attention to see if they were taking orders or not. On today’s visit a young man walked in and said he’d been waiting in the parking lot for 40 mins for someone to bring his apple pie out. I don’t know what’s going on at this place but THEY SUCK!!!
- JWJessica WilliamsOct 26, 20255.0Food was very good not to long until we got our food
- KDKenneth DeMarcoOct 5, 20252.0They don't ever have have the stuff on the menu and when you do order they can't get the order right
- KLKaren LockhartSep 23, 20251.0Had to ask someone to even take the order. She was irritated having to take the order. Left without ordering. McDonald’s might want to close this one down.
- DLdan luttrellSep 20, 20255.0Ordered ala cart breakfast and it was overpriced but the food was excellent.
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's in Citronelle, AL?
McDonald's in Citronelle is open for dining from 6:00 AM to 11:00 PM every day of the week.
When is the drive-thru at this McDonald's location open?
The drive-thru is open from 5:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I get delivery from this McDonald's? What are the delivery hours?
Yes, delivery is available daily from 5:30 AM to 10:30 PM except on Friday and Saturday when it extends to 11:30 PM.
Which payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services.
How can I order from McDonald's using a mobile app?
You can order via the McDonald's App available on Apple's App Store and Google Play Store with quick links provided.
What nearby amenities can I visit before or after dining at McDonald's?
Nearby you can find Little Caesars Pizza for more dining options, Russell Cellular for mobile needs, and Citronelle smoke zone if interested in tobacco products.
Are there any medical services close to McDonald's for emergencies?
Greater Mobile Urgent Care and Citronelle Fire & Rescue are nearby for medical and emergency needs.
Where can I get automotive services near McDonald's?
Locations such as Country Breeze Auto Sales, Pennzoil 10 Minute Oil Change, Rogers Garage, and Castrol Service Center are nearby to assist with automotive needs.
Does this McDonald's have WiFi and other services?
Yes, this location offers WiFi along with drive-thru, gift cards, McDelivery, mobile offers, and mobile ordering.