McDonald's

3.3
1941 reviews
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Business Details

765 Academy Dr, Bessemer, AL
35022, United States
(205) 425-4727
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
765 Academy Dr, Bessemer, AL
35022, United States

Hours

Reviews

3.3
1,941 reviews
5 stars
600
4 stars
377
3 stars
356
2 stars
168
1 star
440

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely long wait times, often exceeding 20 minutes, particularly in the drive-thru.

Food Quality

Several reviews mentioned issues with food freshness and quality, including cold or improperly prepared items.

Customer Service

Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing dismissive or unhelpful service.

Cleanliness

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, indicating a need for better attention to detail.
  • EC
    El chivo Castillo
    Oct 26, 2025
    1.0
    Service. is to slow is the worst Macdonald on the area 👎
  • LY
    L. Young
    Oct 20, 2025
    1.0
    The filet o fish sandwich was not as fresh as I like I usually just eat at the Gardendale location whenever I do go to McDonalds but I was in the Bessemer area taking care of business and needed something to eat I should have just waited.. I knew better not to try this Bessemer location my ketchup packets had sticky residue on them and somehow barbecue sauce was on the back of my fry box terrible!
  • KR
    Keith Rascoe
    Oct 13, 2025
    1.0
    Late night is lazy
  • LT
    Laurie Taylor
    Oct 1, 2025
    1.0
    Horrible drive thru service. It took twenty minutes to get a simple hash brown. Why just a hash brown
  • SF
    Sharon Faith
    Sep 30, 2025
    1.0
    I only go for the sweet tea and frozen strawberry fanta. The person taking orders irritated me pretty good. Im not easily angered. I let her know there was someone ahead of me on the other side when she asked for my order. Instead of her coming back to me after that, she took the person's order who had just pulled up after the lady I had just told her about. To be fair to everyone, there needs to be some serious training on the drive thru if you're going to run both sides. I have een this happen too many times. The speakers need to be checked on a regular basis. Not everyone is courteous. It angers me when another customer knows that another customer was ahead of them and they will not honor that. This can be resolved if the staff learns to go back and forth if 2 workers are not available. This is really a management issue so Im just sharing what's necessary to know.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 765 Academy Dr, Bessemer?

Delivery is available 24/7 every day of the week.

Can I use the drive-through service at this McDonald's and what are its hours?

Yes, the drive-through is open 24/7 daily, providing convenient access any time.