McDonald's

3.3
1318 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1195 Greenmor Dr, Bessemer, AL
35022, United States

Hours

Reviews

3.3
1,318 reviews
5 stars
410
4 stars
271
3 stars
230
2 stars
128
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold or improperly prepared items.

Staff Attitude

Several customers noted rude or indifferent behavior from staff, impacting their overall experience.

Cleanliness

While some praised the cleanliness of the restaurant, others reported unsanitary conditions and poorly maintained facilities.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with specific staff members and good food quality during certain visits.
  • JJ
    Jamar Jones (Jonesmaestro)
    Jan 4, 2026
    1.0
    Not open at posted hours.
  • MB
    Mathew Bush
    Dec 27, 2025
    1.0
    Hot Garbage!
  • DM
    Dark Mekaro
    Dec 18, 2025
    3.0
    Typical Mc Donalds, I went there for a Happy Meal and the nuggets were hard. The customer service was good they had a good team of workers in there.
  • VJ
    Veronica Jackson
    Dec 6, 2025
    3.0
    This is the second time I’ve come to this McDonald’s. The first time I came I asked for the Steak Bagel I got a sausage egg and cheese McGriddle. I went back to the drive thru she just handed it to me with no apology. Today I ordered The Grinch Meal, I didn’t receive any salt. That was the main reason I went I want the fries with the dill salt. I received no straw with my drink and my Big Mac wasn’t the best. The bottom bread was hard like it had been sitting there for a while and I only received a dollop of sauce on my Big Mac. They really can do better if they would just try.
  • HH
    Hannahh
    Dec 2, 2025
    1.0
    My experience yesterday left me really upset. I pulled up to the window after placing a mobile order and was immediately met with an employee who seemed clearly irritated. They asked, “Are you paying cash or card?” I said, “Oh, I actually have a mobile order.” They replied, in the same irritated tone, “Well, we can’t get to our mobile orders right now.” I asked, “What should I do?” They sighed and said, “Well… you can either cancel your order or you can wait 15–20 minutes.” The last time I tried to cancel a mobile order, the app wouldn’t let me, so I told them, “I thought you couldn’t cancel mobile orders after placing them.” They responded, again sounding irritated, “Yes you can… in the app.” I was from out of town and really just needed to grab some food and get back on the road, so I asked, “So you can’t take any orders right now?” They said no—which confused me, because why ask “cash or card” if no orders could be taken? Even though I was met with irritation from the start, I stayed calm and responded kindly, saying, “Okay, well I’m really sorry if I frustrated you, but I hope you have a great rest of your day.” When I drove away, I tried to cancel the order, but the app notified me that it had already been processed and couldn’t be canceled. So I went back to the window and was met again with, “Cash or card?” I explained, “Sorry, it’s me again. You said I could cancel my order, but the app says it’s already been processed, so I just wanted to know where I should wait.” They told me, “You can pull forward and wait if you want.” What confused me further was that the person in front of me had just received their order, so clearly some orders were still being made. When I reached the window, I heard the employees talking about me, but I stayed calm and showed them the error message I was getting. They asked, “Well, what did you have?” It was just a hamburger, so I told them. They replied, “Just the sandwich?” They went to make it and brought it out shortly after. It was my mistake for forgetting to mention my modifications, so I’m not upset about the food. What really bothered me was being met with such irritation and attitude from the very beginning when I had given no reason for it. I completely understand that food service can be stressful, I’ve worked in it, and I would have been understanding had someone simply said, kindly, “I apologize, our system is down and it will be about 15–20 minutes.” Instead, I felt the frustration was taken out on me, even though I had no way of knowing what was going on.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 1195 Greenmor Dr, Bessemer, AL?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight, and on Sundays from 6:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.