McDonald's

3.5
1601 reviews
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Business Details

315 US Hwy 84 By-Pass West, Andalusia, AL
36421, United States
(334) 222-7875
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
315 US Hwy 84 By-Pass West, Andalusia, AL
36421, United States

Hours

Reviews

3.5
1,601 reviews
5 stars
523
4 stars
378
3 stars
322
2 stars
150
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unhelpful staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about stale buns and incorrect items.

Cleanliness

While some customers noted cleanliness, there were serious concerns about hygiene practices among staff, particularly in restrooms.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported rude behavior and lack of professionalism.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and inefficient, often requiring customers to pull forward and wait.
  • SC
    Susan Cartwright
    Nov 16, 2025
    2.0
    I order on the app and I constantly have 10-15 minute wait out in the parking lot while they work on my order. I get quarter pounder NO CHEESE so EVERY TIME my fries are ice cold. Apparently its difficult to take the cheese off so my fries sit and wait. Not heading back for awhile. Maybe they'll get it together!
  • LB
    Liza Berrey
    Nov 4, 2025
    5.0
    The workers are always friendly
  • CP
    Chase Parrish
    Oct 12, 2025
    1.0
    I'm a dasher. On average I stand in line for 20 minutes. Today I stood in line for 27 minutes with no help and the manager rudely told me someone already picked up the order (I'm assuming by mistake) Completely unhelpful. I lose so much money because of them. And I hope it gets dealt with. This is the worst restaurant I have to deal with by far. And they just shouldn't even offer doordash because of how incompetent they are.
  • WW
    Winter
    Oct 12, 2025
    1.0
    I'm a doordasher on my spare time and this place is the worst restaurant I've ever dealt with on every order. The manager does nothing to help.
  • AW
    Amy Wood
    Oct 11, 2025
    1.0
    Traveling we stopped here, after ordering our food thru the drive thru we were told to park in spot one. About 5 mins later a lady came out and said my manager said we don’t have burritos would you like something else. No, I’ll just take a refund. Proceeded to wait 15 more minutes for her to bring out a full refund and none of the other food we ordered 🤦🏼‍♀️ absolutely terrible
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Andalusia, AL?

Delivery is available from 5:00 AM to 11:30 PM Monday through Thursday, and on Sunday; on Friday and Saturday, delivery runs from 5:00 AM to 12:30 AM.

Can I use the drive-through service at McDonald's, and what are the hours?

Yes, the drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.