Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
3143 Highway 280, Alexander City, AL
35010-4418, United States
Hours
Reviews
3.7
467 reviews
5 stars
215
4 stars
90
3 stars
52
2 stars
27
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, with long wait times in both drive-thru and dine-in.
Staff Attitude
Mixed feedback on staff friendliness; some customers praised polite service while others reported rude or condescending behavior.
Food Quality
Inconsistent food quality noted, with some customers enjoying their meals while others received cold or incorrectly prepared items.
Cleanliness
Concerns raised about cleanliness in the establishment, including dirty bathrooms and unsanitary conditions.
Order Accuracy
Multiple instances of incorrect orders and missing items were reported, leading to customer dissatisfaction.
- CGChristopher GuthrieNov 10, 20251.0Placed my order inside and after waiting 45 minutes I still have not gotten my food. Never started to cook it so I asked for my money back as well as the other customer's that ordered behind me. Terrible service for such an iconic restaurant .Close it down or get someone in there that wants too work. This was the Dairy Queen in Alexandercity Alabama on November 8 2025.
- CCChristy Nicole ChurchOct 24, 20255.0The staff was very friendly and helpful and the food was good.
- JBJulio boiOct 17, 20251.0What exactly takes 45 minutes for a Cheese Burger Fry’s and a 4 piece tender. October/17th crew at 5:00PM. Standing around doing nothing. Im the only car in the drive thru. Ridiculous.
- THTea Time HaloOct 5, 20251.0Terrible as usual. They forgot all 3 kids cones and no tokens either, forgot the kids honey mustard also. Only people there and still had to park and wait 12 minutes for our food. Not worth $33 I’ll tell you that. I’ve never seen such a terrible excuse for a DQ
- AMAustin MaleAug 17, 20251.0Only car in drive thru and service took longer and they almost forgot the ice cream cups for my two fur babies. The chicken strips I ordered were supposed to be battered and it looks like they were dipped.... Do better please, y'all are really local...
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Alexander City?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:30 PM.
Is Dairy Queen Grill & Chill open on major holidays?
No, the store is closed on Thanksgiving (November 27, 2025) and Christmas (December 25, 2025).
What kind of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location offers drive-thru service for customer convenience.
Is the Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly with amenities such as booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, and free WiFi.
Can I order from Dairy Queen Grill & Chill online or through an app?
Yes, you can order online via their website or use the Dairy Queen app to get exclusive deals and place orders.
What is the address and contact number for Dairy Queen Grill & Chill?
It is located at 3143 Highway 280, Alexander City, AL 35010-4418. The phone number is +1 256-496-0404.
What nearby places can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby you can visit Who's Diner for American meals, or stop by the Days Inn hotel if you're traveling and need accommodation.
Are there any nearby gas stations close to Dairy Queen Grill & Chill?
Yes, several gas stations are nearby including Jet-Pep, Blue Sky Jet Pep Mobil, Mobil, Exxon & Mobil Stations, and Chevron, which can be convenient for travelers stopping by.
Where can I find essential services or stores near Dairy Queen Grill & Chill?
Nearby essential services include Walgreens pharmacy, Dollar General discount store, and Renfroe's Market grocery store for your shopping needs.