Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 301 N Santa Claus Ln in North Pole, AK. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses to complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food, leading to dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, soggy crusts, and overall lack of freshness.
Delivery Issues
Customers frequently experienced long delivery times, with some orders taking several hours or not being delivered at all.
Cleanliness and Environment
Several reviews mentioned unsanitary conditions in the restaurant, including dirty environments and hygiene concerns among staff.
SA
Selim Akar
3 days ago
5.0
Perfect spot for a nice evening out
SA
Silvan Adair
Dec 7, 2025
1.0
I have been driving for DoorDash in Fairbanks since 2020, Pizza Hut abuses the contract system to outsource deliveries. Declining Pizza Hut orders hurts Dashers ratings but accepting them means that compensation is almost 100% tips on drop off. Out of the last five Pizza Hut orders I have delivered on DoorDash I have averaged $3. Most people who order from Pizza Hut think that the drivers get an hourly wage, but Dashers do not and the outsourcing practices are exploitative. There should be a 5-10 dollar minimum on deliveries, not $2
BA
Benjamin Anderson
Nov 21, 2025
1.0
They have no respect ored my food never got it edvcaly cancled the order Great Alaska Pizza Company is better with there service
FS
Fred Smith
Nov 8, 2025
2.0
Don’t bother to Door Dash, takes forever. Either they don’t see the order or they “missed it”. Very disappointing…
MF
Mark Fisher
Jul 28, 2025
1.0
Absolutely terrible experience at Pizza Hut in North Pole. I DoorDashed my order and when it got to my house, I had the pizza and the breadstick box, but there were no breadsticks in the box. I called Pizza Hut and explained the situation and the lady on the phone was extremely rude, told us there was nothing she could do and hung up on me before I could tell her the receipt number. My fiancé called and she had the same experience. We asked to either get our money back or to get a new order of breadsticks because we paid for it but Pizza Hut didn’t have the receipt (probably a typical reoccurring situation). The lady was rude, inconsiderate and had horrible customer service. We still didn’t get the right order of breadsticks. If this happens to you too, go to the store in person with your receipt (that has the timestamp and order number) and box for proof.
What happened to common courtesy and respect these days? We will never eat here again.