My first experience was fairly underwhelming. I ordered the pulled pork grilled cheese. It’s an item that comes with tomato soup. I was informed they were out of tomato soup. I wasn’t offered an alternative side, nor was the price reduced. I paid 19$ for a small (think store bought sliced bread size) sandwich. Not to mention the rest of my party was half way through their meal before I got my food.
For all those setbacks, It was tasty.
CC
Courtney Carroll
3 days ago
5.0
Everything was amazing but I chose 4 for the spice level which I thought would be mild but it was way hotter than I thought it would be. Besides that it was amazing
TG
terilynn girmscheid
Jan 2, 2026
2.0
It was way overpriced. The food was good, not great. Location was easy to find and atmosphere was good
TS
Terrell Singleton
Dec 19, 2025
2.0
I waited in line for 18 minutes just to give my order with only one party in front of me. After placing my order I was told they don’t have the full order to sell after waiting 5 more minutes. I asked if they could substitute what they don’t have with something that was ready to serve, the answer was no and they can only do a refund. I wasted 30 minutes on an empty stomach for food I never got. I walked out with no food and disappointed they couldn’t offer me an alternative meal for the money I already paid. Bad customer service!
TD
T’Aira Dickerson
Dec 14, 2025
1.0
I am leaving this review in hopes that the owners and cooks take the feedback into consideration. My fiancée and I were very excited to try this BBQ restaurant. We are both originally from the South (Texas and North Carolina), so we are familiar with how BBQ is typically prepared and served. Unfortunately, our experience did not meet our expectations.
I ordered the brisket plate with collard greens and potato salad, while my fiancée ordered the ribs plate with mac and cheese and collard greens. We also ordered chicken wings. Upon receiving our order, I noticed that I was given macaroni salad instead of the potato salad I ordered. Additionally, my fiancée mentioned that while placing the order, he had to repeatedly restate items, which made the experience feel rushed and as if our business was not valued.
The brisket contained significantly more fat than meat, requiring me to remove much of it. The collard greens had a tangy flavor and were difficult to chew, which was unexpected. The chicken wings lacked seasoning and flavor, and we had to add our own BBQ sauce, salt, and pepper at home.
Our total came to approximately $80, and for that price point, we were hoping for a much better experience. Unfortunately, we were left disappointed. While we do not plan to return, we genuinely hope the owners and cooks can use this feedback to improve for future customers.
What are the regular opening hours of Pho Lena East?
Pho Lena East is open Monday through Saturday from 11:00 AM to 8:30 PM, and until 9:00 PM on Thursdays. It is closed on Sundays.
Does Pho Lena East offer delivery services?
Yes, Pho Lena East provides delivery services during their operating hours.
Can I pick up my order in-store at Pho Lena East?
Yes, in-store pickup is available at Pho Lena East during their business hours.
Where is Pho Lena East located?
Pho Lena East is located at 360 Boniface Parkway, Anchorage, AK 99504, United States.
Where can I view the Pho Lena East menu and place an order online?
You can view the menu and place an order online at https://pholenaak.com/menu.
What types of cuisine does Pho Lena East specialize in?
Pho Lena East specializes in Vietnamese, Thai, Southeast Asian, Laotian cuisines, and offers dishes like pho, ramen, noodle and rice dishes, including vegetarian options.
Are there any restaurants near Pho Lena East where I could grab a different type of meal?
Yes, nearby restaurants include Papa John's Pizza, Taco King, Burrito Heaven, and That Wing Place, offering pizza, Mexican food, and American cuisine, respectively.
Are there any beauty or spa services near Pho Lena East if I want to visit after dining?
Yes, nearby beauty and spa options include Number 1 Nail salon, Rozlyn's Beauty Salon, Konceited Kreationz, Good Friends Barbershop, and Maritza Beauty Spa.
Is there a place nearby where I can get tattoo or piercing services?
Yes, The Valla Gallery Tattoo and Kiko Valladolid are nearby locations offering tattoo, piercing, and art gallery services.
What local amenities near Pho Lena East might be useful for visitors?
Nearby amenities include the Alaska Department of Motor Vehicles (AKMV) for official documentation, Denali Physical Therapy for medical services, and Uncle Herb's Boniface for retail cannabis products.