McDonald's

3.4
727 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3828 W Dimond Blvd, Anchorage, AK
99502, United States

Hours

Reviews

3.4
727 reviews
5 stars
236
4 stars
147
3 stars
157
2 stars
54
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service, including rude staff and management, with specific mentions of unhelpful attitudes and lack of training.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and difficulty obtaining refunds for mistakes.

Wait Times

Customers frequently complained about long wait times in both drive-thru and lobby, often exceeding 30 minutes.

Food Quality

Several reviews noted issues with food quality, including cold or stale items, and incorrect preparation.

Cleanliness

The cleanliness of the dining area and bathrooms was criticized, with reports of unsanitary conditions.
  • MM
    Michael Cyplik (mrcyp212)
    Dec 15, 2025
    5.0
    Great stop when traveling
  • MB
    Matthew Bossart
    Nov 25, 2025
    1.0
    Wanted a refund for an order misplaced there, and they refused to help me even tho the app tells me to go through them. 35 bucks spent, ill be showing up tomorrow expecting my refund.
  • MW
    Mark Winkelseth
    Nov 17, 2025
    1.0
    This location is absolutely horrible about ignoring dashers. We are delivering your order product to your customers. The evening crew seems more concerned with each other than the dashers. I try to decline orders from this store for this reason. Absolutely ridiculous
  • BP
    Beth Parker
    Nov 8, 2025
    1.0
    Rude management. Sierra needs to be reprimanded for her poor attitude and lack of management skills. I placed an order around 3:00pm on 11/8 for 2 chicken snack wraps with added bacon ($2.50 each, $ total). When I came home I noticed there was no bacon in my snack wraps. Not the end of the world, I'll still eat them. But I am NOT paying $5 for nothing. So I call the store and speak to Sierra and explain the situation. She says "bring back the receipt and we can refund you." I explain to her that I not driving back, that I placed the order on the McDonald App and I don't have a receipt. She then says 2x "you don't have a receipt?" to which I answer, I placed the order on the App! She then says "bring the food back in and we'll make you new food" and I said, "I ate it, and I wouldn't have wanted to drive back to have new food made anyways." She mockingly laughs and says, "you ate them??" and I told her yes, that I don't mind them not having bacon but I don't want to pay for something I didn't get. She then continues this scoffing laugh and says "uhh yeah, I can't do anything if you ate the sandwiches." I try to explain to her again that I just wanted a refund for the missing bacon they did not put on. Sierra suddenly puts me on mute/hold with no notice (as if she hung up on me) but I wait patiently and she comes back and says "yeah we're not giving you a refund without the receipt or the food." So clearly Sierra does not know how the App works and needs some education / training. She also needs to work on her listening skills, as I said multiple times that I did eat the sandwich, I am not driving back, and I would like a refund for the missing bacon ONLY. What is so hard to understand here? Such poor attitude and customer service skills.
  • JM
    Justin Martin
    Nov 5, 2025
    1.0
    Slowest drive thru ever for “fast food”

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3828 W Dimond Blvd in Anchorage?

McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM.