McDonald's

Reviews

• MW

  Mark Winkelseth

  Nov 17, 2025
  1.0
  This location is absolutely horrible about ignoring dashers. We are delivering your order product to your customers. The evening crew seems more concerned with each other than the dashers. I try to decline orders from this store for this reason. Absolutely ridiculous
• BP

  Beth Parker

  Nov 8, 2025
  1.0
  Rude management. Sierra needs to be reprimanded for her poor attitude and lack of management skills. I placed an order around 3:00pm on 11/8 for 2 chicken snack wraps with added bacon ($2.50 each, $ total). When I came home I noticed there was no bacon in my snack wraps. Not the end of the world, I'll still eat them. But I am NOT paying $5 for nothing. So I call the store and speak to Sierra and explain the situation. She says "bring back the receipt and we can refund you." I explain to her that I not driving back, that I placed the order on the McDonald App and I don't have a receipt. She then says 2x "you don't have a receipt?" to which I answer, I placed the order on the App! She then says "bring the food back in and we'll make you new food" and I said, "I ate it, and I wouldn't have wanted to drive back to have new food made anyways." She mockingly laughs and says, "you ate them??" and I told her yes, that I don't mind them not having bacon but I don't want to pay for something I didn't get. She then continues this scoffing laugh and says "uhh yeah, I can't do anything if you ate the sandwiches." I try to explain to her again that I just wanted a refund for the missing bacon they did not put on. Sierra suddenly puts me on mute/hold with no notice (as if she hung up on me) but I wait patiently and she comes back and says "yeah we're not giving you a refund without the receipt or the food." So clearly Sierra does not know how the App works and needs some education / training. She also needs to work on her listening skills, as I said multiple times that I did eat the sandwich, I am not driving back, and I would like a refund for the missing bacon ONLY. What is so hard to understand here? Such poor attitude and customer service skills.
• JM

  Justin Martin

  Nov 5, 2025
  1.0
  Slowest drive thru ever for “fast food”
• CF

  Caramel Feather

  Oct 19, 2025
  4.0
  Drive through clerk spoke well and clearly. Made ordering easy and quick. But the chocolate shake I ordered did not taste good. Barely tasted like chocolate and more like coffee.
• LL

  LIP_RIPPER_ADDICT

  Sep 12, 2025
  1.0
  I don’t know why half of the time they don’t open at 6AM like they advertise their hours. If they’re ALWAYS having trouble not being able to open at 6AM then open up at 7AM everyday instead. I’ve had this happen multiple times. I’ll say this again, multiple times. I guess it’s also my fault for thinking that they’ll change because I keep going and hoping it’ll change. The McDonald’s on Old Seward has never had this problem. Idk if it’s cause they’re on a different system or because the McDonald’s on Jewel Lake really don’t have the workers. I bet if Taco Bell across the street opened up at 6AM, McDonald’s would always be open at 6AM too

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