McDonald's

3.4
1246 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
369 St. Albert Trail, St. Albert, AB
T8N 0R1, Canada

Hours

Reviews

3.4
1,246 reviews
5 stars
415
4 stars
290
3 stars
213
2 stars
75
1 star
253

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and unprofessional behavior.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews highlighting clean facilities while others reported dirty tables and areas.

Speed of Service

Customers frequently complained about slow service, particularly during busy times, leading to long wait times for orders.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, including stale items and poorly prepared meals.
  • BB
    Brandon Balan
    Nov 15, 2025
    1.0
    I was refused service at the counter, the girl said they were too busy, and was forced to use one of the computers that don't work. Took forever to be able to scan my code, tried 3 of them and finally worked on the 4th one. Terrible service here, and it took close to 10 minutes to get my food... absolutely unacceptable.
  • LH
    Lucinda Holland
    Nov 14, 2025
    5.0
    Friendly workers. Food was awesome.
  • MC
    Margaret Cochrane
    Nov 3, 2025
    4.0
    Drive Thru for the Win today :) Nicely done morning staff 😀 Got my order perfect and fast and it was a tricky drink too - Impressive stuff keep up the good work 👏 also whoever made my drink thank you its cute!!
  • DD
    Dan
    Oct 28, 2025
    1.0
    Food is fine, but everytime I've gone here at night it's like a toss up whether or not they're open or their "system is down".
  • AM
    abbey mclaren
    Oct 16, 2025
    1.0
    I come to eat here all the time I work close to this location and love it. I bought a double cheeseburger and the bun was really stale but I guess that was my fault. When I asked for a new bun the male employee made it seem like it was such a inconvenience to him rolling his eyes not even saying “sorry let me fix that* I work at a high customer service company. I know how customer service is it’s not hard to simply Acknowledge me. I was embarrassed standing there waiting for a replacement very disappointing :(

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 369 St. Albert Trail?

McDonald's at 369 St. Albert Trail is open 24 hours a day, every day of the week.

Is McDonald's at this location open for drive-through service all day?

Yes, the drive-through service is available 24/7, every day.