Many customers reported frequent issues with incorrect orders and missing items.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and unprofessional behavior.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some reviews highlighting clean facilities while others reported dirty tables and areas.
Speed of Service
Customers frequently complained about slow service, particularly during busy times, leading to long wait times for orders.
Food Quality
While some customers enjoyed the food, others reported issues with freshness and quality, including stale items and poorly prepared meals.
BB
Brandon Balan
Nov 15, 2025
1.0
I was refused service at the counter, the girl said they were too busy, and was forced to use one of the computers that don't work. Took forever to be able to scan my code, tried 3 of them and finally worked on the 4th one. Terrible service here, and it took close to 10 minutes to get my food... absolutely unacceptable.
LH
Lucinda Holland
Nov 14, 2025
5.0
Friendly workers. Food was awesome.
MC
Margaret Cochrane
Nov 3, 2025
4.0
Drive Thru for the Win today :) Nicely done morning staff 😀 Got my order perfect and fast and it was a tricky drink too - Impressive stuff keep up the good work 👏 also whoever made my drink thank you its cute!!
DD
Dan
Oct 28, 2025
1.0
Food is fine, but everytime I've gone here at night it's like a toss up whether or not they're open or their "system is down".
AM
abbey mclaren
Oct 16, 2025
1.0
I come to eat here all the time I work close to this location and love it. I bought a double cheeseburger and the bun was really stale but I guess that was my fault. When I asked for a new bun the male employee made it seem like it was such a inconvenience to him rolling his eyes not even saying “sorry let me fix that* I work at a high customer service company. I know how customer service is it’s not hard to simply Acknowledge me. I was embarrassed standing there waiting for a replacement very disappointing :(
What are the general operating hours of McDonald's at 369 St. Albert Trail?
McDonald's at 369 St. Albert Trail is open 24 hours a day, every day of the week.
Is McDonald's at this location open for drive-through service all day?
Yes, the drive-through service is available 24/7, every day.
Can I order delivery from McDonald's at this location at any time?
Delivery is available 24 hours a day, seven days a week.
Does this McDonald's offer in-store pickup and delivery services?
Yes, it offers both in-store pickup and delivery services.
What meals are served at this McDonald's location?
They serve breakfast, lunch, and dinner.
What payment options are accepted at McDonald's on St. Albert Trail?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's at this location family-friendly and welcoming to children?
Yes, the restaurant welcomes families and children, and it offers a children's menu.
Are there other fast food options near McDonald's at 369 St. Albert Trail?
Yes, nearby fast food restaurants include KFC, Taco Bell Canada, and TacoTime.
What nearby places would be useful for customers traveling by public transit?
The St. Albert Centre Transit Station is nearby and can help customers find their way to McDonald's easily.
What other local businesses are around McDonald's for customers to visit?
Customers might visit nearby places like Rivercrest Medical Clinic for healthcare, or Vivid Nails St. Albert and Barber House for beauty and grooming services.