Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.
Food Quality
Customers reported receiving cold, undercooked, or incorrect food items, leading to dissatisfaction with the overall food quality.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty floors and unclean dining areas.
Management Issues
Several customers expressed frustration with management's lack of responsiveness to complaints and overall poor management practices.
LL
loudi94
Jan 4, 2026
1.0
They get the order wrong almost every time. We even had raw fries once. Raw fries. It’s on a timer for crying out loud. We have to pull apart every burger to check if it’s right. By the time we get the right order, the rest of the order is cold. I suppose it’s our fault for not giving up on them.
CW
Covey WhiteGold
Dec 30, 2025
1.0
Absolute worst McDonald's I've ever had the food is atrocious the service sucks the drive-thru line takes over 15 minutes to get your food..
MB
M B
Dec 21, 2025
1.0
There was no one behind me in drive thru yet I was sent to the parking spots to wait for my food. I joined two other customers who had been waiting 15 min for their drive thru order. We went inside to see if our food was sitting there and maybe they were busy and hadn't brought it out yet. Nope it was like they had completely forgotten about the drive thru orders. There. Was also a man who had ordered 20 minutes before I did inside the store and was still waiting. Owners of this McDonalds need to make their store better.
MW
Madison Wickhorst
Dec 6, 2025
1.0
Absolutely disgusting customer service. Disgusting old food, did not seem to get my order right even though I waited almost 25 minutes for it. Called the store to solve the issue, and the response I got was “what was that?”. Didn’t listen to a single thing I said, if you want to waste your money, then I highly recommend.
I had a large fry missing and replaced with something I didn’t pay for and do not like, the large fry I got with my other meal, was about half empty as you can see and stone cold, and when I was offered all my drinks, they missed a cup, so I let the girl know. She looks at me like I have no idea what’s going on. Like I don’t know what I ordered. It was like pulling teeth dealing with this location.
DP
delwin penner
Dec 5, 2025
3.0
I am normally not one to drop a star on my rating scale, but today is the day I do.
I have had lab prepared McDonald's fries at mcain, that are prepared to industry specific oil tempetires, times and even colors, they use a spectrometer. So I am well qualified to tell you what fries should taste like, feel like and smell like.
More often lately I have had underfried fries, fries that taste "green" (chemically tasting from under-ripened potatos) and missing order items entirely. I do believe this establishment has a fairly frequent staff rotation as most are attending the university, so all the best to you, unfortunately this has been a repeat offence situation, leading to me dropping 2 stars, you have not satisfied the minimum requirements for a restaurant at your level unfortunately, I try and visit other McDonald's when possible, or if need be I'll visit your establishment on less busy time periods as I have best chances there.
What are the operating hours of this McDonald's location in West Lethbridge?
This McDonald's is open 24 hours a day, 7 days a week, including all holidays.
Does this McDonald's offer drive-through service?
Yes, there is a drive-through available 24/7 at this location.
Can I get delivery from this McDonald's?
Yes, delivery service is available 24/7 at this location.
Is in-store pickup an option at this McDonald's?
Yes, in-store pickup is offered alongside delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Which meals are served throughout the day at this McDonald's?
They serve breakfast, lunch, and dinner.
Does this McDonald's offer a children's menu and welcome families?
Yes, the location welcomes families and has a children's menu available.
Where is this McDonald's located?
It is located at 550 University Drive West, Lethbridge, AB, T1J 4T3, Canada.
Are there any nearby convenience stores close to this McDonald's?
Yes, Mac's Convenience Store and Circle K are nearby and handy for quick shopping before or after your meal.
Where can I find nearby ATMs when visiting this McDonald's?
You can find ATMs at The Exchange Network and the ATB Financial ATM close to this McDonald's location.
What are some dining options near this McDonald's in West Lethbridge?
Nearby options include Mojo's Pub and Grill for pub fare, Marble Slab Creamery for ice cream, Edo Japan for Japanese cuisine, and Mary Brown's Chicken for fast food chicken dishes.