McDonald's

2.9
847 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
550 University Drive West, Lethbridge, AB
T1J 4T3, Canada

Hours

Reviews

2.9
847 reviews
5 stars
201
4 stars
153
3 stars
139
2 stars
75
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported receiving cold, undercooked, or incorrect food items, leading to dissatisfaction with the overall food quality.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty floors and unclean dining areas.

Management Issues

Several customers expressed frustration with management's lack of responsiveness to complaints and overall poor management practices.
  • LL
    loudi94
    Jan 4, 2026
    1.0
    They get the order wrong almost every time. We even had raw fries once. Raw fries. It’s on a timer for crying out loud. We have to pull apart every burger to check if it’s right. By the time we get the right order, the rest of the order is cold. I suppose it’s our fault for not giving up on them.
  • CW
    Covey WhiteGold
    Dec 30, 2025
    1.0
    Absolute worst McDonald's I've ever had the food is atrocious the service sucks the drive-thru line takes over 15 minutes to get your food..
  • MB
    M B
    Dec 21, 2025
    1.0
    There was no one behind me in drive thru yet I was sent to the parking spots to wait for my food. I joined two other customers who had been waiting 15 min for their drive thru order. We went inside to see if our food was sitting there and maybe they were busy and hadn't brought it out yet. Nope it was like they had completely forgotten about the drive thru orders. There. Was also a man who had ordered 20 minutes before I did inside the store and was still waiting. Owners of this McDonalds need to make their store better.
  • MW
    Madison Wickhorst
    Dec 6, 2025
    1.0
    Absolutely disgusting customer service. Disgusting old food, did not seem to get my order right even though I waited almost 25 minutes for it. Called the store to solve the issue, and the response I got was “what was that?”. Didn’t listen to a single thing I said, if you want to waste your money, then I highly recommend. I had a large fry missing and replaced with something I didn’t pay for and do not like, the large fry I got with my other meal, was about half empty as you can see and stone cold, and when I was offered all my drinks, they missed a cup, so I let the girl know. She looks at me like I have no idea what’s going on. Like I don’t know what I ordered. It was like pulling teeth dealing with this location.
  • DP
    delwin penner
    Dec 5, 2025
    3.0
    I am normally not one to drop a star on my rating scale, but today is the day I do. I have had lab prepared McDonald's fries at mcain, that are prepared to industry specific oil tempetires, times and even colors, they use a spectrometer. So I am well qualified to tell you what fries should taste like, feel like and smell like. More often lately I have had underfried fries, fries that taste "green" (chemically tasting from under-ripened potatos) and missing order items entirely. I do believe this establishment has a fairly frequent staff rotation as most are attending the university, so all the best to you, unfortunately this has been a repeat offence situation, leading to me dropping 2 stars, you have not satisfied the minimum requirements for a restaurant at your level unfortunately, I try and visit other McDonald's when possible, or if need be I'll visit your establishment on less busy time periods as I have best chances there.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in West Lethbridge?

This McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's offer drive-through service?

Yes, there is a drive-through available 24/7 at this location.