Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, although some praised the dining area.
Staff Friendliness
While some reviews highlighted friendly staff, many others reported rude interactions and a lack of customer care.
Order Accuracy
A significant number of customers experienced issues with missing or incorrect items in their orders.
GC
Geneva C
Dec 31, 2025
1.0
Workers are all to busy to pay any attention to people in front of them. Needed a washroom key, couldnt get anyone to look up from what theyre doing, nobody at the till. I called out (politely of course, why be rude, theyre just working) but no help at all. They need more staff. If you want to eat you have to use the kiosk. I had to go so badly when my food was ready I had to pack up my kids and myself and go to the walmart washroom. I couldnt even stay to eat. Half of the seats are always closed off around supper time anyway. Any time I have gone to the washrooms here they have been utterly disgusting. This location is my least favorite to go to. I dont know why I still do, honestly.
PK
Patrick K
Dec 7, 2025
2.0
The bathrooms were locked at all times and you have to be let in. Very annoying
C_
Canuck _O
Dec 6, 2025
1.0
Ordered the bacon chicken ranch poutine the other day and they forgot the gravy ! How does this even happen ?
MS
Mo Schouten
Nov 26, 2025
2.0
Used to love coming to mcdonalds. Nowadays i have to check my own order after telling them and them reading it back to me my order. Get to the window im missing items i ordered. Lady looks at us and said well i only charged you for one. But i ordered 2. Gives me a disgusting look because i ordered 2 then hands me my food and slams the service window close in my face. Please tell your workers to quit rushing people through the drive thru and actually take the right order down. If you cant service me with a smile at a fast food place please look for a different job. Will change review if there is actual change in service here. Not impressed please take the time to get the order right the first time.
GM
Grapes Mawishk
Nov 22, 2025
3.0
Not Gunna lie this place always messes up our nugget sauce and had a issue with night crew not wanting to make cookies, but it's a classic McDonald's so can't expect too much, double check your sauce if you don't get sweet and sour 🤣
3 stars all around not great not bad
What are the opening hours for dining in at McDonald's in Cold Lake?
McDonald's in Cold Lake is open for dining in 24 hours a day, seven days a week.
Does McDonald's in Cold Lake offer drive-through service and what are its hours?
Yes, McDonald's in Cold Lake offers drive-through service 24 hours a day, every day of the week.
Are delivery services available at McDonald's Cold Lake, and what are their hours?
McDonald's Cold Lake provides delivery service 24/7 every day.
Where is McDonald's located in Cold Lake?
McDonald's is located at 4208-50th St, Cold Lake, AB, T9M 1S6, Canada.
What payment methods does McDonald's Cold Lake accept?
McDonald's Cold Lake accepts American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at McDonald's Cold Lake?
McDonald's Cold Lake serves breakfast, lunch, and dinner.
Does McDonald's Cold Lake offer in-store pickup?
Yes, McDonald's Cold Lake offers in-store pickup service.
What nearby restaurants can customers visit before or after dining at McDonald's Cold Lake?
Nearby restaurants include Boston Pizza, Humpty's Family Restaurant, Humpty's Big Plate Diner, Tim Hortons, BarBurrito Canada, Pizza House and Sub, Mr Sub, TacoTime, and Wok Box.
Where can customers fuel up their car or get a car wash near McDonald's Cold Lake?
Nearby options for fuel and car wash include Shell Car Wash and Co-op Cardlock gas station.
Are there any nearby entertainment or shopping options close to McDonald's Cold Lake?
Yes, customers can visit GameStop for gaming products, Cold Stone Creamery for ice cream, The Brick for furniture and appliances, Reitmans for clothing, and Liquor Warehouse Cold Lake for beverages.