McDonald's

3.2
1233 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1404 2nd Street West, Brooks, AB
T1R 1C3, Canada

Hours

Reviews

3.2
1,233 reviews
5 stars
351
4 stars
241
3 stars
194
2 stars
141
1 star
306

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a consistently negative experience.

Food Quality

Feedback indicated a mix of experiences with food quality, including complaints about cold fries, raw burgers, and unsanitary conditions.

Cleanliness

While some reviews noted clean bathrooms and dining areas, others highlighted significant cleanliness issues, including dirty tables and poor hygiene.

Customer Experience

Many customers expressed frustration with the overall customer experience, citing lost orders, long wait times, and lack of proper training among staff.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and fresh food, indicating that service can vary significantly.
  • J9
    Jan 96
    5 days ago
    1.0
    The girl at the front counter gave me the wrong change her name is Marley, I gave her a 50$ for my junior meal that was 9 dollars and she only gave me 30$ instead of 40$ they took 10$ from me🥲 get better people at the front counter pls
  • II
    IanMcC
    5 days ago
    1.0
    As all McDonald's are now doing-your order disappears from the screen as if it was fulfilled but it isn't even close to being ready. Than another 15 minute wait for one Filet o Fish? Ridiculous.
  • LL
    Lay
    Nov 11, 2025
    1.0
    I ordered 2 happy meals for my kids and their claiming I only paid for 1 and told me I had to pay again for another one, I’m a single mom with 3 kids and they had to share that. With this economy it’s so hard as it is, and I still paid for the other one when I could have had 3 for all 3 kids.
  • BB
    Ben Ben
    Nov 9, 2025
    3.0
    Got food poisoning from the nuggets about a month ago!
  • ER
    Evan Ratzlaff
    Oct 13, 2025
    2.0
    I ordered one breakfast sandwich and a small coffee. The sandwich came quick but I was waiting 20 minutes for the small coffee. The staff said they would get me one and I watched them make a few orders before asking where mine was. when they finally figured it out the coffee was just sitting behind the counter no longer hot. Bathrooms were clean but the service was pretty bad.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Brooks?

McDonald's in Brooks is open 24 hours a day, seven days a week.

Does McDonald's in Brooks offer delivery services?

Delivery is not offered at this McDonald's location, but in-store pickup is available.