Truist

3.1
18 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1652 MAPLEWOOD AVE, RONCEVERTE, WV
24970, United States

Hours

Reviews

3.1
18 reviews
5 stars
7
4 stars
3
3 stars
0
2 stars
0
1 star
8
  • DA
    D A
    4 days ago
    1.0
    I have overdraft protection to draw from another account and it still charges me 36.00 in fees. Call and your only allowed one overdraft refund in 24 months. The previous time I transferred money between accounts and done it twice on my phone by accident they gave that back at the time. Talk to branch leader Clark and told him what happened the first time he said well you still hit the button twice, you did that. So this time they won't refund even though transactions should've been declined but weren't the corporate said that is a bank descretion. I said bank discretion shouldn't over ride a customer's settings to decline transactions. I know if I was someone else they would've returned the fees. I will be closing all of my accounts with truist. I have been a customer with city national for 30 years never had an issue. Dealt with first community for years never no problems. This bank is the worst. This is my breaking point with this bank. I don't recommend them at all for any banking needs.
  • SS
    Sandra Schmocker
    Jun 3, 2025
    1.0
    I've had multiple accounts at truist for years, while waiting in line to make a deposit for my church my 5 yr old grandson said he had to use the bathroom , I also had a 2-year-old with me, the teller screamed across the waiting room that they didn't have public bathrooms for us to use, I find all the tellers rude lately, more worried about my money and getting it into money market account than being nice or professional, I'm looking for a different bank
  • JC
    Jorge Castelazo
    Dec 10, 2022
    1.0
    Couldn't login

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.