Truist

2.8
13 reviews
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Business Details

199 MALL RD, OAK HILL, WV
25901, United States
(304) 469-2996
http://www.truist.com/locations
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About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
199 MALL RD, OAK HILL, WV
25901, United States

Hours

Reviews

2.8
13 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
0
1 star
7
  • JF
    Jon Friend
    Dec 24, 2025
    5.0
    They always take care of me and my business and provide great customer service
  • BB
    Brad B
    May 20, 2025
    1.0
    I used to love this bank. They were really a friendly location to conduct banking business with, but as time moves on, they seem to have become complacent with a lack of old fashioned small town bank courtesy and moved up to pushing the corporate agenda of selling service greed. It’s all about the money now. No smiles, no how was your week, no how have you been, just another routine transaction of selling a big banking service. And it’s sad, because the ladies are really nice people, but they have a job to do now, and it’s no longer about being the friendly hometown bank, it’s about selling their corporate product and brand. They are pushed to produce a sale when all we want is our friendly hometown girls back that used to make you feel welcome. 😞
  • MB
    Matthew Bowyer
    Mar 15, 2024
    1.0
    The only reason I gave them one star was because there was no option to give them no stars. You can call this location or the Oak Hill location back to back to back and take breaks and try again and not reach anyone but the recording. Some other banks are like that also but I no longer bank with them. Terrible experience(s). Not recommended.
  • JG
    Jacqueline Gill
    Jul 20, 2023
    5.0
    The whole team there is amazing, they are beyond helpful and kind. Though, the best of all is Carla. Her kindness is unmatched, she is a National Treasure and should be protected at all costs . I highly recommend this Bank.
  • IT
    Isaiah Taylor
    May 5, 2022
    1.0
    Was trying to open a savings account and had some questions. Just to be pushed out with, "you have to have an appointment with a broker." No explanation of how to do so and left confused. Whenever I can switch banks I most certainly would. I missed BB&T, now it's ruined and the quality of service is laughable. I pray my second go won't be as miserable as my first.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.