Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
18 reviews
5 stars
5
4 stars
1
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1 star
12
- AMAl MartineSep 8, 20251.0Google will not allow me to to rate this company zero stars but if it did, I would. I really liked BB&T and to be honest it slipped some before it was sold but Truist is in a league of its own in the category of terrible banks and organizations in general. To be fair, the people who work at the branch other than its Branch Manager seem to be nice and helpful. But, thanks to an organization that seems to be in chaos and a Branch Manager who is very good at saying the right thing when confronted (I have tried to have a HELOC refied for OVER two years) but then nothing happens. I cannot in strong enough terms recommend avoiding this bank at all costs. There are a number of very good banks in Morgantown but sadly, Truist isn't one of them.
- SFSpirit and FleshAug 18, 20251.0Don’t deposit a check on Saturday. You will be waiting until the following Tuesday to have access to it. Absolutely unacceptable.
- MTMark ThomasMay 31, 20221.0Truist is acknowledged by the FDIC to be the least consumer oriented bank. They cashed a fraudulent check on my account that was stolen from my house (by a ring of thieves that are currently be prosecuted, not a guest in my house) and claimed that I had failed to safeguard my checks so they didn't refund the money.
- BMBess MorganFeb 8, 20195.0Great bank great tellers superb customer service AAAAA+++++××××××××××
- DWDavid WilliamsonNov 16, 20174.0I called customer service to get a lost card reissued on October 27th. They referred me to the branch to get my driver's license # updated in the system, and that the branch could call customer service back to let them know everything was updated and they could reissue the card. I stopped by the branch same day and it took two tellers to update my DL# in the system and then both of them assured me they would call customer service. I should have stayed and made sure they actually made the call. I wanted this card to book honeymoon accommodations. After two weeks and no card I called customer service and they said the branch never called them to give go-ahead, so the card was not mailed. Now I have to pay overnight shipping fee to get the card in time, and the branch has not answered when I called or returned a voicemail I left with a personal banker, since the customer service agent would not waive the fee as bank mistake. Said the branch has to call in and admit their mistake. ***Update*** I finally spoke with Betty McIe and she said she'd take care of everything. I am changing one star to 4 stars due to her help and actual empathy. I am still frustrated that none of tellers or customer service agents could refund the overnight fee as an obvious bank mistake. If the bank does not trust their tellers and agents with that, then I suppose I should not have trusted them to get basic tasks done. I'll just ask to immediately speak with a manager for anything beyond a simple deposit/payment for now on.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Morgantown?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a Truist account online?
Yes, you can start opening a new account online. However, Truist CDs can only be opened at a branch.
How can I activate my Truist debit card?
You need to activate your debit card online to make digital purchases and in-person payments using your checking account.
What types of accounts does Truist offer?
Truist offers checking and savings accounts, which serve for daily transactions and saving money for goals or emergency funds respectively.
What are the business hours for Truist branch at 1806 Earl L Core Rd?
The branch is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, and closed on Sundays.
Does Truist offer appointments for banking services?
Yes, appointments can be made through their reservation website to access services by appointment such as trust, leasing, and cash management services.
Are there any nearby places I can visit before or after banking at Truist?
Yes, nearby you can visit Strandz Hair Salon for beauty services or PattysArtspot for tattoo and piercing needs.
Where can I get fuel or grab coffee near Truist?
The Kroger Fuel Center nearby offers gas, convenience items, and coffee, making it a convenient stop before or after your banking visit.
Are there food options near the Truist branch in Morgantown?
Yes, you can find fast food like McDonald's and KFC nearby for a quick meal around your banking appointment.
How can the nearby transportation and services help me when visiting Truist?
Nearby services such as Coinme and CoinFlip Bitcoin ATMs offer financial services, and Western Union provides money transfer services, all convenient for your financial needs around your visit.