Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
19 reviews
5 stars
7
4 stars0
3 stars
2
2 stars
2
1 star
8
- ARAmy ReightlerMay 29, 20251.0Placed a hold on my check. I have stage 4 cancer and explained that to them and that the money was for rent and security deposit for a new home. They did not care and would not life my hold for even half so that I could give the landlord the security deposit. I told them I could be dead by the time the hold is over. Didn’t care. Poor customer service
- TRTracey RohrbaughMay 16, 20251.0Customer service is terrible at this bank. Don’t even think about going through the drive-thru, even if there are no cars ahead of you in line, unless you have at least half an hour to waste. I do not make a habit of posting negative reviews over one or two bad experiences — but this has happened every time I’ve gone to this branch for the past 6 months. It’s so frustrating that I intend to find another bank.
- DLDylan LeeAug 30, 20241.0Called several times. They answer phone and hang up without saying anything.
- RPRavyn PindellAug 23, 20245.0Nicholas and Tammy were truly amazing workers. Their customer service was top notch. Nicholas was kind, patient, and willing to explain things nurmerous times without hesitation.
- AVAshley VanMetreNov 22, 20211.0BB&'T is the worse! It's crazy cuz they will nickel-and-dime you to death with Hidden fees..It's crazy they hit you with a $12 maintenance fee if you don't get direct deposit. Which I feel like they should call you and tell you that now that you no longer get direct deposit That you're going to be required to pay a maintenance fee and ask if you would like to open up an account that doesn't charge those fees!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Martinsburg, WV?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
What are the regular business hours for Truist in Martinsburg, WV?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by calling 844-4TRUIST between 8 AM to 8 PM on weekdays and 8 AM to 5 PM on Saturdays.
How do I activate my Truist debit card?
Activate your debit card online to make digital purchases and in-person payments using your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards goals or emergencies.
What services can I find at Truist Martinsburg branch?
Services include deposit transactions, loans, credit cards, investment services, insurance, foreign currency exchange, and trust services by appointment.
Where is Truist located in Martinsburg?
Truist is located at 148 S Queen St, Martinsburg, WV 25401.
Are there any Chinese restaurants near Truist in Martinsburg?
Yes, Peking Restaurant and New Peking are nearby Chinese restaurants for a meal before or after your visit to Truist.
Is there a pharmacy close to Truist where I can pick up prescriptions?
Patterson's Drug Store is close by, offering pharmacy services along with candy and beauty supplies.
Can I find other financial services near Truist in Martinsburg?
Yes, BB&T Mortgage, BB&T ATM, LibertyX Bitcoin ATM, and several insurance agencies like Gary Guell - Prudential Financial and E & B Insurance Agency are nearby to assist with your financial needs.