Truist

2.5
21 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
139 HOVATTER DR, INWOOD, WV
25428, United States

Hours

Reviews

2.5
21 reviews
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  • SM
    Samuel Marx
    Jun 9, 2025
    5.0
    Coming from the UK, I have a level of service I expect from a bank, and after trying a few, I have settled on Truist. When I first went in to talk about opening accounts, I felt like I was a person and not just a number. Roxanne was able to see me nearly immediately, and after nearly an hour, all my accounts were set up, even my online banking. Thank you so much.
  • SA
    Susan Arlitz
    Aug 3, 2022
    1.0
    Just moved here, went in to introduce myself. Was treated "cold", rude teller. Been a Truist ( Suntrust) customer in Atlanta for 30 yrs, will be changing banks. Rudest teller ever. This Bank needs training
  • CM
    Chris Maines
    Jul 7, 2022
    1.0
    Walked in to open a new bank account with them & all of the staff was not very welcoming also were dilly dallying talking and laughing with each other and not help any of the customers. One of the employees asked another employee if she had time opening a new bank account she was leaned against the desk looking like she had nothing better to do and said no and they could schedule a time. Then they continued talking about something else not work related and left me hanging for a good couple minutes before she even took the schedule book out. I said never mind, Ill bank somewhere else.
  • JN
    Jen N
    Apr 5, 2019
    2.0
    Tellers are rude. Been with this bank for almost 4 years now and everytime I go in there they act like they've never seen me before when I only make my loan payments at the same one in Inwood. Now they want to see my ID and ask me if I'm on the account. The lady, Liz, I get everytime just looks for a reason to tell me she can't take my payment. Why the hell should it matter who makes my loan payment, anyways, as long as it's getting paid!!!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.