Truist

2.4
12 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1447 SMOOT AVENUE, DANVILLE, WV
25053, United States

Hours

Reviews

2.4
12 reviews
5 stars
4
4 stars
0
3 stars
0
2 stars
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1 star
7
  • TV
    Tim Vance
    Sep 29, 2025
    1.0
    As bad as Wells Fargo for sneaky fees and/or surprise fee increases. A couple of window tellers couldn't explain a particular charge to me. It might be this or it might be this other thing. Neither could tell me and I had the due notice from Truist with me. All I got from Truist was you owe x amount and no reason why. A couple of things prior and unrelated was like they didn't care if I banked with them or not. Taking my banking elsewhere.
  • GA
    Gerald Andexler
    Sep 25, 2025
    1.0
    Truist is terrible when depositing checks. They place 7 day holds on your money while they are making money off of your money. Dishonest. It used to be good when they had people who knew you and cared for you, now it's a hassle. Nobody knows you our even seems to care. "Show me your ID" . I get it but now you are just a number.
  • RH
    Ralph Hager
    Sep 4, 2025
    1.0
    This is a horrible bank do not do business with them they have my son acount locked for fraud because they do not kown what they r doing you have been warned find some other bank to deal with 🫡
  • TL
    Tracey Lockard
    Jun 11, 2025
    1.0
    Completely unsatisfied with this bank. Will never use it again. First, an elderly neighbor of mine, was escorted into the bank with 2 people who had drugged him up to access his account. They didn't get into his account, but no one at the bank notified the cops or anyone when they noticed the man was clearly drugged, which tells me they do NOT care about their customers..SHAME ON YOU!!!! SECOND, my husband deposited a paycheck, they put a hold on it. Soon as it cleared, they immediately renigged on it, jerked it back out of his account and put an administrative hold on it for another 6 days. This is completely unprofessional. You gave him his money he WORKED FOR then took it back, when his account was OPENED with a check from the SAME restaurant! Clearly does not know how to handle a simple transaction from a bank in Charleston wv, only 40 miles away. I only wish I could give ZERO stars, because that's the service we get from them.
  • CR
    Chad Runyon
    Mar 26, 2018
    1.0
    7 day wait on pay checks ?! Time for new bank!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.