Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
10 reviews
5 stars
5
4 stars0
3 stars
1
2 stars0
1 star
4
- CBChefeeka BonesSep 3, 20253.0I have never had any issues with the employees at this bank. I have always received great service from the people who work here. But what I have an issue with is their ATM machine. 4 times I have tried to deposit money and the machine has had an error and tells me to call their customer support, it takes my money and doesn’t deposit it. Their customer support informs me that the machines are operated by a third party company and it will take 5-7 business days to investigate. As a bank I think it is a terrible practice to have a machine with your business name on it operated by another company. If it is a machine attached to your building with your business name on it you should be able to quickly fix whatever problems may arise with it. Instead truist makes their clients call customer service and wait 5-7 business days to have their hard earned money credited back into their account. My work hours are not conducive with Truist operating hours why I found the ATM very convenient but i’ve learned my lesson and will never use it again for deposits. Tell me truist when I am depositing my money in your atm am i depositing it with Truist Bank or some unnamed third party company? Very shady. Doesn’t enstill trust in your company at all.
- CCC J (CHARLOTTESMILEZ)Jul 16, 20245.0Friendly service and not much wait time.
- GFGes FaltJun 26, 20241.0Waited over an hour today to be talked to, skipped right over me for 2 different customers worst branch of the bank by far not to mention this same bank stole closed down a work card from me worth 1300 dollars last year without telling me and I still haven’t received that money.
- DGDoris GraleyJan 13, 20235.0Friendly service.
- DHDustin HensleyFeb 28, 20201.0This was the slowest experience I have ever had at a bank. There were 8 customers with only 2 tellers and they were both attempting to solve an apparently unsolvable issue. 0 out of 10 would not recommend.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service at the Truist branch available?
Drive-through hours match branch hours: Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting the branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Online applicants receive debit cards by mail, while branch visitors can receive a temporary debit card immediately.
What types of bank accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments using your checking account.
What financial services does Truist provide?
Services include deposit transactions, loans (personal, business, mortgage), credit cards, investment services, treasury and trust services, insurance, cash management, and foreign currency exchange.
Where is the Truist branch located?
The Truist branch is located at 1124 Fledderjohn Rd, Charleston, WV 25314, in the Kanawha area.
Can I visit nearby places around Truist during my visit?
Yes, nearby places include Ashton Medical Center, South Hills Shops, Cozumel Mexican Restaurant, Starbucks, and Kroger, which you may want to visit before or after your banking needs.
Is there a convenient ATM near Truist's location?
Yes, a BB&T ATM is located nearby, providing easy access to cash for Truist customers.
Are there dining options near the Truist branch?
Yes, nearby dining options include Cozumel Mexican Restaurant, Little Caesars Pizza, Asian Grill, and Starbucks, perfect for grabbing a meal or coffee during your visit.