Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
18 reviews
5 stars
6
4 stars0
3 stars
1
2 stars0
1 star
11
- BHBina “Beans” HDec 16, 20255.0We’ve held accounts with Truist for several years. We recently relocated and the service at other locations are a nightmare. Very disappointing compared to our experience with this location. The tellers aren’t operating amazing. I’ve never had an issue that these ladies didn’t work diligently to resolve. Always greeted me with warmth and work efficienctly. Brava, keep up the good work.
- SHSky HeizerDec 13, 20251.0Christmas trees lights on top of building no longer out. They were there for at least 40 years Christmas tradition of Charleston wv and they took over no more lights
- JWJolene WillardDec 8, 20251.0I needed a notary-someone said go to Truist. I don’t have account there any longer as the customer service was not up to par. First words out of their mouth was “do you have an account with us.” Needless to say, they rudely told me no account no notary. Went to City National and it was a whole different story. They were nice and offered this service with no questions asked. I do have an account with City and plan on keeping it there.
- AVAakash VaghelaSep 26, 20251.0The worst location. They never have bankers in the office and you can’t make an appointment. I see they have a bank manger but I’ve been to this location a lot and I’ve never seen them in the office. In fact I’ve never seen a banker in any of the offices.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's general business hours?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
When is the Truist drive-through open?
The Truist drive-through is open Monday through Friday, 9:00 AM to 5:00 PM, and closed on weekends.
How can I open a new account at Truist?
You can open a new account online, by phone, or by visiting a branch. Online applications may require waiting a few days for card delivery, but branch visits provide a temporary debit card immediately.
Do I need both a checking and savings account?
Checking accounts are used for day-to-day transactions like purchases and deposits, while savings accounts are for storing money for goals or emergencies. You can choose one or both based on your needs.
How do I activate my Truist debit card?
Activate your debit card online to make digital and in-person payments using your checking account funds.
What types of financial products does Truist offer?
Truist offers Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management products.
Can I schedule an appointment at Truist for personalized services?
Yes, you can schedule an appointment online through their reservation URL to access services like trust, leasing, and cash management by appointment.
What nearby public transit options can help me get to Truist?
The KRT Transit Mall bus station is nearby, providing convenient transportation to Truist if you prefer public transit.
Are there places to eat or relax near Truist after your visit?
Yes, Cups and Cats Cafe, a coffee shop and smoothie bar, is nearby where you can enjoy refreshments after your visit.
What nearby stores or services can I visit in the Truist area?
Nearby you can find specialty stores like Sullivan's Records for music and electronics, Tom James Company for clothing, and Amber Specialty Pharmacy for drugstore needs.