Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
54 reviews
5 stars
14
4 stars0
3 stars
1
2 stars
3
1 star
36
- LZLynn ZabelJul 8, 20251.0Truist has become one of the worst banks I have ever dealt with. Customer Service is so low that it is barely in existence. We are in the process of closing all of our accounts with them. We are currently trying to resolve a fraud against us and all we are getting is a runaround. The customer service department that handles fraud does nothing but attempts of tickling our ear to make us think they are in deep investigation. We are told the same thing each and every time we call. We are seniors on a fixed income and we need the money back so we can pay the rightful person it was intended for. This has been very stressful for us.
- CSChris ShearerMay 29, 20251.0Worst Truist bank in existence. God forbid you need a document notarized confirming a 6 figure deposit (made at the same location, mind you). They don’t notarize “financial documents”.. you’re a nation wide bank. Get it together..
- SMShaney McCoyDec 19, 20245.0I'd like to thank Jose for such excellent customer service today.
- KBKatherine BlueberryOct 11, 20241.0Awful bank - one of the employees was positively sociopathic - but then I found their corporate help assistants to be pretty rude. Cashed out and went to another bank. Main issue: they deactivated my debit card for no reason and refused to reactivate it. I don’t need the headache.
- JLjacob lashleyJul 5, 20242.0Been my bank for twenty years. Last year I've never seen more than one teller at the drive through or inside. Regardless of time of day. It's so painfully frustrating.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist in Charles Town?
Truist in Charles Town is open Monday through Thursday from 9 AM to 5 PM, on Friday from 9 AM to 6 PM, and on Saturday from 9 AM to 12 PM. The branch is closed on Sundays.
What are the drive-through hours at Truist?
The drive-through is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. It is closed on Sundays.
What banking products does Truist offer at this location?
Truist offers a variety of products including Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account at Truist?
You can open a new account online, by phone, or by visiting a branch. Online openings require waiting a few days for a debit card by mail or you can get a temporary card instantly at the branch. Phone support is available Mon-Fri 8 am to 8 pm and Saturday 8 am to 5 pm.
How do I activate my Truist debit card?
To activate your debit card, you need to do so online, which will then give you freedom to make digital purchases and in-person payments using your checking account funds.
What services are offered by Truist at this branch?
Truist provides Deposit Transactions, Retail and Business Loans, Credit Cards, Mortgage Loans, Insurance Services, Investment Services, Treasury and Trust Services, International and Retail Wire services, Leasing, Cash Management, and Foreign Currency Exchange.
Are there any nearby places to grab food before or after visiting Truist?
Yes, nearby food and beverage options include Waffle House for breakfast and brunch, Starbucks for coffee and smoothies, Angels Haven Sports Bar and Grill, Tap House Sports Bar, and Anthony's Pizza VI for dining options.
Where can I find nearby real estate services near Truist in Charles Town?
Several real estate agents and services are nearby including Marianne Short Pearson Smith Realty LLC, Francesca Carter Realtor, Shannon Walker, Teresa Evans-Johnson, and Matthew Ridgeway.
Are there fitness centers near Truist if I want to work out before or after banking?
Yes, nearby gyms include Charles Town Fitness and Gold's Gym, providing convenient options for fitness around your banking visit.
How can I schedule an appointment at Truist in Charles Town?
You can schedule an appointment by visiting the Truist reservation website at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.