Flagstar Bank Home Loan Center

Reviews

• BE

  Brianna Erdmann

  Sep 23, 2025
  5.0
  ⭐⭐⭐⭐⭐ If you’re looking for the BEST mortgage lender out there, look no further than Ralph McCarthy at Flagstar Bank! Ralph is not only incredibly knowledgeable and professional—his communication skills are absolutely unmatched. From day one, Ralph made the entire mortgage process feel effortless. He is the kind of person who will pick up the phone, answer your emails quickly, and make sure you’re never left waiting or wondering what’s next. At every step, he kept us updated in real time and explained things so clearly that we always felt confident and informed. Buying a home is a big, sometimes overwhelming process, but Ralph’s calm, upbeat, and detail-oriented communication style took away all the stress. He checked in regularly, anticipated questions before we even had them, and made sure we always knew exactly what to expect. It honestly felt like having a close friend guiding us through the process. It’s rare to find someone who combines expert knowledge, professionalism, and such a genuine gift for communication. Ralph doesn’t just “do his job”—he builds trust, connection, and confidence every single step of the way. If you want a lender who will listen, explain, reassure, and celebrate with you, Ralph McCarthy is the one. I cannot recommend him enough—he truly made this entire experience positive, exciting, and successful. Thank you, Ralph, for setting the bar so high. You didn’t just help us close on a home—you gave us peace of mind through your outstanding communication and dedication.
• AM

  Ann McWilliams

  Jun 18, 2024
  1.0
  Received a letter for an opportunity to lower insurance premiums..I called the number on the letter…could barely understand the person who answered…explained why I was calling and was transferred to some automated system that had nothing to do with the letter i received…terrible company to work with
• RH

  Rachele Harrison

  Feb 4, 2023
  1.0
  Applied for a home loan and was told someone would contact me soon. Waited a week and didn't hear a thing. I'll take my business somewhere that actually communicates in a timely manner.
• MM

  Michael McKinney

  Apr 12, 2022
  5.0
  I have referred Ralph to friends and family who are looking to buy a new home or refinance their mortgage. ALL of their experiences were positive and they were able to get better deals than other lenders were offering them.

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