Wells Fargo Bank

Reviews

• LA

  Laura Allen

  Oct 1, 2022
  4.0
  ATM often runs out of money on the weekends
• MB

  Mitch Babe

  Nov 30, 2021
  1.0
  I was given a bank draft check by Carmax, payable by Wells Fargo bank. I called and asked how to cash it and they mentioned I needed to have two forms of ID. I went into the branch and was told I could not cash it, and rather that it had be deposited into an account. I asked if I opened an account, if I could deposit the funds and withdraw them right away, and was told that I could. I then opened and account online, which failed, then opened another, and both opened overnight. I went into the branch again this morning with check and ID’s in hand, and they deposited the check into my account, and when I asked to withdraw the funds they said there is a 7 day hold, keep in mind the funds were drafted and payable by WELLS FARGO, so there should be zero hold necessary. The branch manager was extremely rude, and when I asked how else to work through this, he replied “ain’t gonna happen”. Being in customer service, sales, management myself, that was the last way I was expecting a leader to respond and address a 2 day ongoing issue. Needless to say, the accounts were closed, the deposit was voided and I am now working with my own bank to receive my funds. Very poor execution, was told by multiple people during the process what needed to be done, and when I followed those guidelines, there was just another excuse as to why a check in my name, deposited into a Wells Fargo account, could not have funds made available.
• RH

  Ryan Hager

  May 5, 2020
  1.0
  Called in 3 times today (5-5-20) to get commercial references. Was transferred 3 times, put on hold for 1 hr 36 minutes, and was finally transferred to a person and she hung up on me. She Didn't call back, and had to start completely over. This is unacceptable and absolutely terrible customer service. Covid or not, this is by far the worst I have ever been treated by a business!
• MB

  Mista Black

  Mar 10, 2020
  5.0
  They take good care of me $$
• AA

  Andrey

  Nov 5, 2019
  1.0
  Long line to the door and only one teller assisting customers. What a shame, it's quite a wait here.

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