First Citizens Bank

2.5
35 reviews
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Business Details

12655 West Capitol Drive, Brookfield, WI
53005, United States
(262) 790-4863
https://locations.firstcitizens.com/wi/brookfield/12655-west-capitol-drive

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
12655 West Capitol Drive, Brookfield, WI
53005, United States

Hours

Reviews

2.5
35 reviews
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1 star
18
  • LL
    Li
    Nov 5, 2025
    1.0
    I went into their location to talk to a banker and the tellers that I talked to were the rudest people. I explained my situation calmly and nicely and said that I wanted to talk to a banker. I've never experienced customer service this pitiful and I work at a financial institution myself. The snippy attitude and disrespectful faces that she threw at me simply for asking to talk to a banker was extremely unprofessional. If I could give zero Stars, I would. The banker at this location was okay. He was helpful. He did ease my concerns on my questions. However, if I receive this disrespectful service again, I am absolutely closing my accounts with them because this is just unexcusable.
  • EG
    Eugene Guizzetti
    Aug 9, 2025
    1.0
    Never have I experienced incompetence, and absence of professionalism in a bank as I did at this bank. Closed my account, moving on and not looking back. There are too many good banks out there, go somewhere else. Ed is the problem, not the customer.
  • KT
    Karissa Thern
    Jun 22, 2025
    1.0
    I wish I could make it Zero but I can never get into my checking account online. Even though ive been on the phone to unlock it millions of times. I then tell them I cant remember or recover the password and I need it reset. They tell me I need to wait 30 days before I try to log in . I waited 60 or more just to be safe. I followed the prompts to recover my password, I get to the part to log my name in, I get my name in, IT TELLS ME TO CALL THE BANK PHONE NUMBER AND I BEGIN THIS VICIOUS CYCLE AGAIN. SURPRISE I also live NOWHERE NEAR a branch but because it was bought up from my old bank that went out of business, im FORCED TO keep the account open until I can APPEAR TO THE BEAREST LOCATION TO PULL MY MONEY. YOU PIECES OF TRASH ARE ABSOLUTELY NO HELP. YOUR BANK SUCKS!!!! DO BETTER
  • JS
    Jeannette Schultz
    May 28, 2025
    1.0
    Absolutely the worst customer service this side of the planet. If I could give negative stars I could. Trying to help my hard of hearing grandmother get access back to her account and I was treated like a thief by Ed.
  • VM
    Vince M
    Mar 24, 2021
    5.0
    Great staff. Great service.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank in Brookfield?

The First Citizens Bank branch in Brookfield is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Does First Citizens Bank Brookfield offer drive-through services and when are they available?

Yes, the drive-through at First Citizens Bank Brookfield operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.