Columbia Bank

Reviews

• MS

  Macyn Scherger

  Sep 29, 2025
  1.0
  If I could give negative stars I would. Horrible service since 2020. My mom and dad have been banking with Colombia since it was Whitman Bank many years ago. A few years ago I got a clover cc machine for my business and long story short my account number was given to SOMEONE ELSE WITHOUT MY KNOWLEDGE and didnt tell me until I was on vacation and stranded because they froze my account. Never did get my few thousand back after months and months of arguing. I changed banks temporarily until they became Umpqua. I changed back and since then I've experienced so much small bs. All the girls in there refuse to help no matter the issue. They definitely need a course on banking, customer service, they sit there and do nothing. Today I took my mom to cash a $40 check like we've done for many years, now they wont take it since its made out to her name? We use a business account and shes the owner and never had any problem until these past few weeks. Don't even get me started on the random non helpful fraud stuff or getting a new card fiasco. All in all this bank and the people suck.
• TB

  Tom Bennett

  Mar 18, 2021
  1.0
  This bank is so relentlessly disappointing I have had to close out and go to Banner Bank. All this talk of "World's Greatest Bank" rings completely hollow when compared to CapitalOne or even Chase. They have few resources, never open, 16 minute wait times for phone help, and over EIGHT WEEKS to get a replacement debit card for my business. That's a deal breaker. It's a total mess if you're a small business customer. Look elsewhere.
• AA

  April

  Sep 8, 2015
  5.0
  I absolutely adore this bank! They really are the world greatest bank. They have helped me so much with my small business. They have great policies. Compared to other banks, that have so many regulations and policies that make banking almost impossible. Umpqua has a great staff, I have really loved the atmosphere that they give off In both locations CP and Walla Walla. I really do miss them being open on Saturdays that was a real convenience for me, but none the less the staff has always been able to help me. At both locations I am able to do my banking "quick and easy" and always I'm greeted with a friendly face. Any one looking for "painless banking" would appreciate and love this bank.
• KW

  Karl Wooster

  Nov 5, 2013
  5.0
  I used to go to the branch in College Place, but that became less convenient for me when this one opened. Also, most of the staff from CP have moved to this office and their replacements have not been as friendly or helpful. Have had all around great experiences with all of my banking needs at this branch.

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