Wells Fargo Bank

Reviews

• WA

  Willis Anderson

  Dec 6, 2025
  1.0
  Wells Fargo applied unspecified fraud criteria to my account based on incoming wires and froze the account for over a month. They initiated wire recalls without any request from the senders and over my objections, placing a freeze on all of my funds—not just the wire amounts—from about November 1st to December 5th. This caused me to default on rent, credit card payments, and medical obligations. Wells Fargo gave no explanation for the alleged fraud other than the fact that the funds came from a third party. They contacted each sender, and all confirmed the wires were legitimate and sent for medical expenses. One sender was even told by Wells Fargo that the bank had apologized and that I could go to the branch to retrieve the funds. But when I went to the branch, Wells Fargo instead told me they had unilaterally recalled the wires over my objection and extended the freeze on my account until December 5th. Formal CFPB actions & findings against Wells Fargo for fraud-related freezes / account closures 2022 Consent Order — “2022-CFPB-0011” In December 2022, the CFPB issued an order finding that Wells Fargo had unfairly frozen multiple consumer deposit accounts in cases where bank systems flagged “suspected fraud,” even though “lesser restraints” (e.g. item-level holds) could have been used. The freeze often applied to the entire account (not just a suspicious deposit), cutting off customer access to all funds. On average, affected customers were unable to access their money for at least two weeks — until their accounts were closed and funds returned. The CFPB required Wells Fargo to pay over $160 million in remediation to more than one million deposit-account customers harmed by these freezes. As part of remediation, Wells Fargo was ordered to stop using full-account freezes as its default response; instead, it must employ less restrictive measures (e.g. “item-level holds” or selective debit/credit blocks) when reasonable. This shows a systemic pattern — not isolated incidents — of freezing or closing entire accounts based on automated fraud detection, rather than careful manual review, in a way the CFPB deemed “unfair
• HA

  Heidi Anderson

  Sep 19, 2025
  1.0
  One female teller Tina , made it hard to get a new debit card and has been rude in general, I went to a different Wells Fargo and got it done in 2 minutes, they should fire her Everytime I've had her in last couple years she is terrible and condiscending
• LF

  Linda Finch

  Aug 25, 2025
  1.0
  Rude!!!! I asked to see a personal banker and was told “ we’re busy, make an appointment “. No questions about what I needed or offer to assist in making an appointment. I won’t be going back into that branch.
• TT

  TT

  Aug 23, 2025
  1.0
  Worse bank ever do not bank here ! They process every thing slow have all these hidden fees hang up on you when your calling to get some clarity I do not recommend them to any one!!!!! Do not bank here
• JS

  Julia Santos

  Aug 18, 2025
  2.0
  Clearly the 2 star average is being generous on reviews! Incompetent bankers with terrible customer service or knowledge on what Wells Fargo offers! HIGHLY ADVISE EVERYONE TO TAKE BUSINESS ACCOUNTS ELSEWHERE!

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