OnPoint Community Credit Union

Reviews

• TS

  tory snow

  Jun 26, 2025
  1.0
  This is by far the worst bank I have ever had. They take forever to return a voided transaction to your account or refund- however pulls all of the payments right away even before deposits. Then lie and say the do it right when it comes through- it has never taken us bank 7 days to give me my voided transaction money back or give me checks in real time instead of when the bank opens.. the phone system is also stupid they don’t answer the phone leave you in hold and then ask 800 questions and then hang up on you
• TH

  Tariq Hasan

  Feb 19, 2025
  3.0
  Its fast and conven
• MM

  MyVisit MyView

  Dec 30, 2023
  5.0
  Not a member, but I did a transaction that required me to walk in here on a Saturday morning. Two tellers working, Simi long line, they still delivered great customer service, wore a smile and did a great job assisting me. It looked like they offered a lot of benefits for members, great interest rates, coin counter machine, flexible accounts. Nice waiting area. ATM option.
• AD

  Arian Dekay

  Aug 7, 2022
  1.0
  Atm is down every Sunday for deposits which is ridiculous. The other locations work.
• RB

  Robert Berg

  Apr 21, 2021
  5.0
  There are many different reasons to value a bank or credit union. For me it starts with great customer service weather it's over the phone or in person at the branch. OnPoint Mill Plain branch shines very bright in that category! Aside from customer service, OnPoint as a credit union is there to serve it's members, not shareholders, like traditional banks. OnPoint offers very competitive rates on auto financing, credit building programs for young people without a credit history to obtain their first credit card and build credit. And many other services designed to help their customers without feeing them to death like the giant monster megabanks. Every experience that I have had with them has been exceptional from a customer service standpoint. As long as they continue to shine they will continue to get my business. in my 52 years I have had many relationships with various financial institutions and I never thought that I would leave USAA, but OnPoint has won me over. I wish I got the teller's name that patiently helped at the counter on 4/20/2021. The transaction took nearly an hour and a half because my other bank (which no longer has my business) could not do something as simple as letting me withdraw my own money through a debit card cash advance. The teller who helped me at OnPoint was very courteous, friendly and helpful throughout the entire hour and a half that I fought on the phone with my old bank. Whoever you were, thank you!!! You now have a new customer.

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