Columbia Bank

Reviews

• SM

  Sierra Mayberry

  Sep 23, 2025
  5.0
  Walked in on my lunch break to get a new debit card because the chip was worn out on mine. She got me all set up with a new one in literally 5 minutes. Professional, courteous and quick! Thank you!
• RJ

  Robert Joy

  Dec 31, 2024
  1.0
  I called to close a HELOC, they wanted me to make an appt. We set the appt for 3hrs later. I show up on time and I go to the teller window. The teller then works with me to close. She had no paperwork ready, and no instructions from back office of what is required. She closes the account and says that we were done. Then I get a call 10 min later that the loan department sent her another email that they need a document signed. No idea why they couldn't get their act together before I arrived for my appointment. Annoyed, I go back to the same teller and she has manually typed document that she had to type (no formatting, no standardization) that just said [my name] wants to close HELOC for [my address] on [date]. It was unbelievable that she had no help or actual direction from back office. How can they hang a teller out to dry with no help? Do better and stop having lazy back office people that leave a bad experience for customers in branch.
• BM

  Brian Mayer

  Jan 23, 2019
  1.0
  PERSONAL EXPERIENCE WARNING: I was an Umpqua customer in 2016 and was under the impression that this bank held a higher standard and service towards their customers..... I was terribly wrong. I was hit with a service charge due to an error made by an outside agency investigating a tax discrepancy. The agent accidentally sent Umpqua a notice that prompted them to charge me $125.00. .... not once, but twice! I contacted the agent and told her what had happened and that I was charged these fees for her error and she said she would validate any dispute I had with getting the fees reinbursed. So I wrote a letter to the branch manager at the Umpqua on Mill Plain and Chkalov Dr., explaining the situation and the error and that the agent would validate my claims and provided him with a contact number for the agent to confirm my story and he refused to consider it and said that they couldn’t do anything! So I told him to close my account. I was completely shocked at how I was treated and the level or care and understanding that this institution lacks..... SO, NOW it is on my credit report and the only way to resolve it is to fold and pay them $367!!! .... or have it drag out longer and go to court! THESE PEOPLE ARE NOT HONEST OR FAIR AND LACK ANY HUMAN QUALITIES YOU WOULD EXPECT FROM A SMALLER BANK CLAIMING THAT THEY CARE ABOUT THEIR CUSTOMERS..... NOT MY EXPERIENCE!!! .....AND I WAS TOLD THAT THEY WILL NOT SETTLE AT ANY COST. The only other place I heard of a policy like that was our Government where we will not negotiate with terrorists...... I guess they consider their customers with grievances as terrrorists! WOW! DONT BANK HERE IF YOU WANT TO CONTROL WHERE YOUR MONEY GOES! .... THIS BANK WILL ROB YOU AND LAUGH IN YOUR FACE!
• SM

  Sean Malowney

  Oct 19, 2018
  5.0
  Worlds best bank, hands down.. who else gives you cookies and coffee?

Frequently Asked Questions About Columbia Bank