30 days late on a credit card payment and they will freeze your checking and saving accounts and not let you spend or pull out your money
JS
Joseph S
Oct 14, 2025
1.0
I've been a member since 2009. I haven't begun to have issues until this year. The customer service at the branches has certainly gone downhill. Don't bring any big deposits in, as you risk not being able to process them due to them failing to keep someone on shift at all times that can review and approve. Even if the amount is less than what's in your account, and you have evidence that a cashier's check was just received at another financial institution.
You can change your name all you want, but bad customer service will follow you regardless unless you fix it.
GG
Glenn G.
Jul 9, 2025
1.0
Used their ATM and paid a $3.00 fee. Went in to get change for $20. Was told I needed an account. Why do I need account? I just used your atm. Never coming back to this location again. Never recommending it either.
JC
Josh Callon
Dec 31, 2020
1.0
These days, people blame everything on something else....other than the real issue. The Credit Union causes delays on the local traffic because they can't support the car volume due to their lobby being closed. You could safely open your lobby and assist guests in a responsible manner to avoid this. I just saw an employee walk into the back door without a mask on, around lunch time....inconvenience to your members and you can't even follow CDC guidelines by wearing your mask. So frustrating.
Frequently Asked Questions About Peak Credit Union
What are the regular business hours of Peak Credit Union?
Peak Credit Union is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:30 AM to 1:30 PM. It is closed on Sundays.
Where is Peak Credit Union located?
Peak Credit Union is located at 13505 Pacific Avenue South, Tacoma, WA 98445, USA.
Does Peak Credit Union have facilities accessible to people with disabilities?
Yes, Peak Credit Union has a wheelchair-accessible entrance and wheelchair-accessible parking.
Does Peak Credit Union offer drive-through services?
Yes, the credit union offers a drive-through service for customer convenience.
How can I contact Peak Credit Union?
You can reach Peak Credit Union by phone at +1 800-258-3115.
Where can I find more information about Peak Credit Union online?
More information is available on their website at https://www.twinstarcu.com/branch/spanaway and on their social media pages such as their Facebook page and Instagram handle @peakcreditunion.
What types of financial services does Peak Credit Union provide?
Peak Credit Union offers services typical of credit unions, including ATM access and mortgage lending.
Are there any nearby coffee shops where I can grab a drink before or after visiting Peak Credit Union?
Yes, BigFoot Java is a nearby coffee shop and cafe where customers can enjoy a drink just a short distance from Peak Credit Union.
If I need automotive services nearby, where can I go near Peak Credit Union?
Nearby options include Pacific Collision Center for automotive repair and auto glass services, Blanco Auto Mechanic & Towing for truck repair, and Purcell Tire and Service Center for tire-related services and automotive repairs.
What wellness and spa services are available near Peak Credit Union?
Customers can visit Angel’s Massage or Eternal Massage for massage therapy and wellness treatments near Peak Credit Union.