Customer service was terrible here. The teller refused to be polite, patient, or considerate of my issue. She made the issue worse & I had to call the help number in the parking lot immediately after to fix what she did. I would not recommend anyone going here to resolve issues. They don't seem to be knowledgeable or at least willing to learn by reaching out for information, especially regarding the new merger. She only made a blanket statement saying we're all trying to get used to the merger...
I would have felt different about the experience if she took the time to understand my issue & find a solution rather than canceling everything & acting put out to even help me.
CH
caitlyn harbin
Nov 2, 2025
1.0
Maybe you guys should fix your service when someone wants to transfer money at 10pm or later, I’ve tired it multiple times and the online banking still doesn’t work it seems like it’s something you guys should fix.
CE
Christine Elston
Oct 9, 2025
1.0
Terrible customer service. My husband has called twice today and told to go to a branch to verify his identity. The branch is 3 hours away. He just wants to find out the process to sell his motorcycle. He was told that the transaction would have to take place at the branch. Doubtful if he will be able to sell his motorcycle and get someone talked into driving 3 hours away to handle a transfer of title on a $5000 motorcycle.
TG
TC Gnirk
Aug 14, 2025
5.0
Great customer service and extremely professional.
Frequently Asked Questions About Peak Credit Union
What are the operating hours of Peak Credit Union?
Peak Credit Union is open Monday to Friday from 9:00 AM to 5:30 PM and is closed on Saturdays and Sundays.
Where is Peak Credit Union located?
Peak Credit Union is located at 9601 South Tacoma Way #103, Tacoma, WA 98499, USA.
Does Peak Credit Union have wheelchair accessible entrances and parking?
Yes, Peak Credit Union provides wheelchair accessible entrances and wheelchair accessible parking for customers.
Is there a drive-through service available at Peak Credit Union?
No, Peak Credit Union does not have a drive-through service.
How can I contact Peak Credit Union by phone?
You can contact Peak Credit Union at their main phone number: +1 800-258-3115.
Where can I find more information about Peak Credit Union online?
You can visit their website at https://www.twinstarcu.com/branch/lakewood or follow them on LinkedIn and Facebook.
Are there other credit unions near Peak Credit Union?
Yes, TwinStar Credit Union is located nearby and offers additional financial services.
What dining options are available near Peak Credit Union?
Nearby dining options include Cho Dang Tofu, Tacoma Szechuan, House of Mandoo, Nak Won Korean Cuisine, Peking Garden Chinese Restaurant, Biscuit House, and Sushi Niwa.
Are there wellness or spa facilities close to Peak Credit Union?
Yes, nearby wellness and spa options include South Park Asian Massage, Daisy Beauty Studio, Create Wellness Center, Massage Palm, Blue Spring Chiropractic, Camille Salon & Spa, and All American Custom Tattoo.
Can customers visit any grocery stores near Peak Credit Union?
Yes, Paldo World, Paldo Gift and Health, and Pal-Do World Market are grocery stores located near Peak Credit Union where customers can shop conveniently.